Item: UKG Pro
Rating: 9
Author: Verified User

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

UltiPro is used throughout McFarland Clinic to include Human Resources, Accounting, clinic-wide department managers and all employees access their employee record on UltiPro's web environment. It is our one true source of employee data from hiring to benefits to payroll to our general ledger. It also provides paperless access for all employees to view their employment, benefits, and payroll records.

Pros and Cons

Pros

Providing excellent support regarding any issues or questions that pop up through the submission of online tickets.
Providing fast payroll related support when payrolls are being processed, errors occur and you need to complete payroll processing quickly.
The web access for all employees is great. Employees can access information regarding their employment, benefits and payroll records.

Cons

I've heard talk about UltiPro removing access to the back office environment. Although the web environment is great too, I cannot imagine not having access to the back office since I access it regularly for my job. It seems for me, the back office contains more easily accessible data that I could not do as easily without.
I wish the PTO accrual rollover at year end would have an option to run separately from payroll processing. We select to rollover accrual balances and then accrue as of 01/01 every year, however, if someone has been paid PTO on the first paycheck of the year, it reduces the employees PTO balance before the rollover occurs rather than after the rollover in the currently year.

UltiPro Business Outcomes

Costs savings
Time savings
Consolidating HR administration under a single solution
Security and peace of mind

Alternatives Considered

PeopleSoft Financials

Likelihood to Recommend

I think with UltiPro the reporting functionality through Cognos/Business Intelligence reporting has been great for the most part. However, I do find it frustrating at times when fields are named differently between viewing them in the back office or on the web and in the tables used for reporting. It can be difficult finding the correct field at times.

UKG Pro Feature Ratings

UltiPro Training

Ease of UKG Pro Training

Although, some things are relatively easy to use without training, I would highly recommend training to make sure you are utilizing UltiPro features correctly. Training combined with testing feature out before using them will help prevent errors that could have been foreseen ahead of time. Many questions can be answered during training as well. Instructors are also likely to point out common concerns.

Training Types Used

In-person training
Self-taught

Online Training

The online training is helpful when y

In-Person Training

They were always very helpful, informative and tried answering company specific questions when possible. The in-person training allowed us to more easily ask questions as they arose and get direct responses that pertained to our situation. And when attending training with other organizations, those others attending sometimes ask questions we had not even thought of yet but affect us as well.

UltiPro Implementation

Implementation Rating

Although it was a lot of work, Ultimate provided us with as much step by step guidance as possible.

UltiPro Support

Support Rating

I think the UltiPro support team is great. My experience is that they strive to provide the best support possible. There are very few occasions where a question or concern cannot be answered. And I appreciate that when the urgency is high, they try to respond quickly...as is such when payroll is in the middle of being processed.

Using UltiPro

Usability

UltiPro has helped greatly with providing the tools needed to keep the database up to date while being available for help as needed.

UltiPro Reliability

Scalability

Performance

There is slowness issues occasionally, but know UltiPro does their best to keep on top of any issues when they come up.

Relationship with Ultimate Software

Communications from the Vendor

They have been great to work with and work hard to communicate updates to us regulary. Sometimes, the information can be overwhelming, but for the most part they keep us up to date on important changes. When we have questions or concerns about using any part of UltiPro, they always do their best to get us answers.

Comments

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Verified User
(Vendor Representative) commented 7 years ago
Hi there, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a great day!

Great job UltiPro!