Item: UKG Pro
Rating: 7
Author: Verified User

Support Rating

The several times I have had to call support, they have been knowledgeable, professional, courteous, and MOST IMPORTANT, based in the US, and therefore easy to understand and do not sound like they are "reading from a script".

I've gotten my issues resolved in a very short time, resulting in very little "down time" at work.

Use Cases and Deployment Scope

We currently use UltiPro in my current position at Presbyterian Senior Living to run billing reports, for benefits administration, and benefits enrollment. We also use BackOffice to manage employee records/benefits tracking. It is used across the company. I find it EXTREMELY easy to use compared to other programs I have used.

Pros and Cons

I love the reports!
Can see employee info and benefit selection at a glance.
Easy to track payroll and attendance.

It would be nice if we could have more search options...for instance "search by last 4 of SSN" or by birthday.

Training Types Used

Online training
In-person training

Online Training

The Online training could be a little better and more involved. I'm a very hands on person, so the one on one training was better for me.

In-Person Training

I was trained by my supervisor who had been using it for a very long time. She was able to show me quickly and easily how to access the areas of the program I would need, and made learning very easy.

Likelihood to Recommend

It is appropriate for all aspects of my position. I'd never even heard of it before coming to Presbyterian Senior Living, and I must say, it has made my job MUCH easier! It takes a little while to get used to all the nuances of it, and I am sure I will continue to learn, but so far, NO COMPLAINTS!

UltiPro....so easy a CAVEMAN could use it!

Overall Satisfaction with UltiPro