UltiPro - Not Your Mom's HRIS
January 07, 2016

UltiPro - Not Your Mom's HRIS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro's model is to provide you with your own support team, generally one representative for each module you utilize with the system. We find that this is extremely helpful because your representative is part of the history of the service on your account. Other HRIS customer service models have you call or email in and you never speak to the same person twice. With UltiPro, you get to know your representatives and they learn about how your environment is set up. They become part of the history of your HRIS service and often times can remember back to when "you had that problem the last time."
UltiPro is being used by my entire organization as our HR / payroll system of record. We utilize Core, Business Intelligence, Benefit Enrollment and Onboarding and Taxation services. For our employees, it's a one-stop-shop for all of their payroll and HR needs. For administrators, it's a central database that securely holds all of our employee data that can be accessed from anywhere at any time.

Pros

  • The Benefits Enrollment module, whether it be for Open Enrollment or Qualifying Life Events, is extremely user-friendly, on both the administrator and the employee sides. Setup and maintenance are quick and easy.
  • Business Intelligence is such a powerful reporting tool. It does take some time to understand and get a good feel for the different studios and reporting packages, but once you have it down, the data you can extract and the manner in which you can extract it is very useful to your organization.
  • System administration is owned by the organization utilizing the tool. There is no need to wait on a customer service representative to update user permissions, passwords, business processes, etc. All of these items are owned by the system administrator within the organization utilizing UltiPro. This means the system administrator can resolve all issues as they arise and implement different aspects of Core services, and they will only contact customer service if needed.
  • The Customer Success Portal is an invaluable resource to system administrators. On the CSP, you can find training courses, job aids, important announcements and How-To guides. Additionally, there are interactive communities for the various modules with UltiPro. Here, administrators can ask each other questions about the system, policies and regulations, and best practices, as well as share processes and reports.

Cons

  • I would like to see greater access to historical benefits data on the web. Currently, to get the clearest picture of the benefit history for a particular benefit on an employee record, you must log into the back office. It would be useful to make all of that data available to administrators on the web.
  • Online training
  • Self-taught
The online trainings are a great resource for all users within UltiPro, beginners and long-time users alike. There are online trainings for each module within UltiPro. There are several trainings on the reporting tool within UltiPro. The instructors are very knowledgeable. Even though you follow a preset learning guide with specific examples, they are usually able to answer all questions from very simple to very complicated. And if they can't answer you right away, they are great at following up with a response. Several classes are offered for each of the courses so you can make it fit into your schedule; it's a very convenient way to learn.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
8.5
Approval workflow
10
Balance details
7
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 9 years ago
    Hi there - thanks for much for your feedback. We take every review seriously and greatly appreciate you taking the time to offer your insights. From your review, it sounds like you're enjoying your experience with Ultimate Software and UltiPro. I hope we can continue to deliver great training and customer service as well as a People First solution. Thank you, Micole Kaye, Ultimate Software

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