Ultimate Software - Offers Flexibility and Accuracy for your Payroll and HR needs.
Updated May 17, 2016

Ultimate Software - Offers Flexibility and Accuracy for your Payroll and HR needs.

Rose Petty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Ultipro is being used across our organization for over 130 facilities for payroll. Ultipro has helped us standardize our payroll and bring it in house, as opposed to having it done in the field, where costly mistakes can occur.

Pros

  • Payroll. Ultipro has the flexibility you need to get your payroll done.
  • Importing benefit files. UltiPro makes it particularly easy to bring in files from your 401K and health and welfare providers.
  • Importing Time Files.
  • SUPPORT! Their support is top notch. We've had year end issues as new users and their customer service reps worked many long hours to help us complete our year end in a timely manner and correctly.

Cons

  • The year end process could be a little more user friendly.
  • Tax reconciliation can also be a bit more user friendly. Best practices for that functionality is not explained very well at all.
  • Some of the front end imports could use more user functionality. We do a lot of conversions. Being able to do a direct deposit stand alone import would be great. We've asked but so far have not recieved that functionality.
Ultipro is suited for anyone who wants a very versatile payroll system.

UKG Pro Feature Ratings

9.3
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
10.0
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
9.7
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Asset Management ()
Not Rated
9.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • In-person training
  • Self-taught
They have quite the selection in their Ulti University. If you need knowledge, they have a live online class to help you. I've taken about half of all courses that are offered and they have helped my Ultipro experience tremendously. The classes are interactive so you have lessons to do as the class goes on and you also recieve a manual for later reference.
I was the person with the first Go Live payroll for our organization. It was for our Corporate Office. Ultimate had people on site for training for both myself and HR and they were there with us for the first payroll.

Configuring UltiPro

I love the flexibility of Ultimate Software. We have taken full advantage of it as a company with over 130K employees and more than 500 pay groups.

UltiPro Support

Their support is TOP NOTCH. Let me give you an example. The first year we had to do medical reporting on the W2s, we failed miserably as a company. Our customer service rep worked until 2am one evening to help us get this right. She worked the weekend. And we continue to receive that service years later. They also have a chat area on their support site for payroll issues that are stopping payroll from continuing. We have used this successfully several times. Ultipro is 100% committed to making sure your payroll is correct when it goes out the door.

Integrating UltiPro

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 9 years ago
    Hi Rose - it sounds like you are enjoying your experience with Ultimate Software and UltiPro. Thank you for all the feedback. Your insights are truly valued. I'm thrilled that we can provide excellent customer service for you and that you've found our trainings valuable. Thank you, Micole Kaye, Ultimate Software

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