UltiPro is the BEST!!!
Updated June 28, 2017

UltiPro is the BEST!!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used by the human resources department mostly. Our entire organization uses it for time keeping, PTO requests, etc. It helps ensure employees are paid on time and accurately.

Pros

  • Reporting - There are so many reports that have already been built and also so many options for configuring and extracting your own data from the system.
  • Pay - UltiPro's payroll software is amazing. I am the payroll backup for our company and it is very simple to step in and be able to process payroll.
  • Customer Representatives - every individual I have spoken to is always so friendly.
  • Flexible - UltiPro is so flexible and always changing and advancing their product to make it better for both those that use it to process payroll, benefit changes, but also for our employees.

Cons

  • Benefit Life Events and Open Enrollment - The ability to have more configuration of these two modules would be nice.
  • In Life Events and Open Enrollment it would be great on the status pages to also include employees locations, etc., similar to when you search for the employees in Employee Admin.
  • Unable to see the current benefit amount within benefits - you have to go into the deduction to view the current amount.
UltiPro is fantastic at payroll and pretty good at benefits. There are some struggles related to COBRA qualifying events for when dependents drop from a plan, but overall I am relatively pleased with the product. The ACA services were amazing this past year and UltiPro really assisted in ensuring a successful first year for our ACA transmission to the IRS.

UKG Pro Feature Ratings

7.5
Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
9
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
7
Performance and Goals ()
Not Rated
7.9
Job Requisition Management
6
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
8

UltiPro Training

  • Online training
  • Self-taught
It is usually extremely helpful and the printed materials are phenomenal for going back to when I need assistance in implementing something new or creating a report, etc.

UltiPro Support

I feel overall all of the UltiPro staff has been wonderful. We have had a few that were difficult to work with but right now our account team I feel is doing a great job with what I have worked with them on.

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