Reference
Updated June 28, 2017

Reference

Tiffany Muller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is our HCM vendor used for all HR/payroll and benefits within our organization. Ultimate is used by all members of our organization because employees use it for making benefit elections and during annual enrollment when changing their personal information, etc.

[It's] one single platform for all HR business functions.

  • Our support team is wonderful. They are always available to answer our questions. No question is too big or small for them. They never make you feel like a bother.
  • The platform itself once you've completed configuration during implementation is very easy to use. They keep with the times and make semi-annual updates.
  • Ultimate is willing to listen to your ideas and during the semi-annual releases will tell you whether this was a user idea or not.
  • Sometimes system configuration can be a little bit limited. System configurable fields aren't always usable.
  • Many times Ultimate only thinks inside of the box, they don't think outside or try to come up with ideas on how to make things work. One of the BEST things about Ultimate is the Customer Success Portal because you can talk with other Ultimate users to come up with ideas on how to make things work.
  • Consolidating HR administration under a single solution
We absolutely have achieved the single platform problem that we had previously.
UltiPro is so much better than Ceridian.
UltiPro is well suited for all payroll and benefit related activities.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
7
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UltiPro

2000 - Human Resources, Benefits, Payroll, Accounting, everyone.
4 - I would say that we have 4 people who support Ultipro internally. Which would be one from HRIS, Payroll & Benefits. There really are more people who utilize the benefit but the support is really only 4.
  • We utilize UltiPro for all of our HR related transactions.
  • We utilize UltiPro for all of our Payroll transactions.
  • We utilize UltiPro for all of our Benefits transactions.
  • Initially we didn't use the Onboarding process, but we have recently began using this functionality and it appears to be working well. I don't have any part of that process.
  • I know that it is being looked at for the Annual Review functionality.
  • Maybe we can look at the Leave of Absence functionality.
It is easy for users to understand and utilize for all HR related transactions (payroll, address changes, life status events, benefit related changes, Annual Enrollment).

Evaluating UltiPro and Competitors

Yes - UltiPro replaced our Ceridian payroll system as well as our Benefits system (web based through Ceridian). We also had Time Management through Ceridian and another function for administrative changes by the employee.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Third-party Reviews
I think one of the most important factors when selecting UltiPro was the product usability. We have many users across the Firm who don't have any HR or Benefits background. They are lawyers, technology, legal people, etc. We needed UltiPro to be easy to use and understand.
We might ask some additional questions, because things that we didn't think were customizations were within the UltiPro world.

UltiPro Implementation

We really needed to ask more questions. It would have been helpful it we had some more time to go through implementation, but we did it.
Change management was a big part of the implementation and was well-handled
  • I don't think that we asked enough questions.
  • Too many of our items that we thought were 'normal' are not 'normal' in the UltiPro way of doing things.

UltiPro Training

Yes, but I had prior UltiPro experience.
  • Online training
  • Self-taught
The training tool is very helpful.

Configuring UltiPro

I would say that UltiPro is about the middle of the road in this category.
Think about all of the little things that you currently do now and then ask questions. Don't be afraid to ask the questions.
Some - we have done small customizations to the interface - We have done a couple of customizations and they went pretty smoothly.
Make sure that you think everything through and talk to others on your team before signing off on a customization plan.

UltiPro Support

Our Account Team is very helpful.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
None
We did receive some really great support during the ACA process which was very helpful.

Using UltiPro

I find the system very easy to use and can easily help others navigate their way around.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Employee changes: Name, Address, Phone, personal changes
  • Benefit Changes: Life Events
  • We utilized UltiPro for the first time during Annual Enrollment last year, and some of the verbiage was different than our employees were used to seeing in the past.
  • It was just a re-education process.
Yes - Yes but unfortunately it isn't made available to our organization.

UltiPro Reliability

I do not use UltiPro on a global platform.
There are some functions of UltiPro that can only be done in Google Chrome vs. Internet Explorer. This can be very frustrating.
I have not had any issues with the timing of things loading in UltiPro. We do have some slowness in Cognos but that is separate.