1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
Great Product, Just Hold Them Accountable!
Updated October 18, 2021

Great Product, Just Hold Them Accountable!

Adam Reidel, MBA, PHR, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro for many of our HR needs. It is our applicant tracking system, our on-boarding/orientation program, our time and attendance system, our payroll system, our benefits system, our survey platform, and our general HR system. Additionally, we will soon have the talent management piece for succession planning, performance reviews and much more.
  • Payroll: Ease of processing, simplicity of getting it done. It has cut our processing time in half.
  • Benefits: We are finally paperless with all of our benefits processes.
  • On-boarding: We are finally paperless with most of our on-boarding processes.
  • Interfaces: We began our activation with UltiPro in April 2017 and despite our best efforts internally, our interfaces with carriers (medical, dental, etc.) are still not in production. We had almost no support until October 2017 to get this done.
  • Some lack of control: There are things we have to go to UltiPro to do for us versus doing ourselves, which can cause delays unnecessarily.
  • UTM and Core: There is definitely a disconnect between core and UTM. This needs to be much more seamless.
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We are still new and optimizing the system. We hope within 12 months to be able to determine our full ROI.
Of the ones I have used, it is the best!
I would have rated a 10 one year ago but after our activation this time, particularly with interfaces, has me less of a "raving fan" today. Terrific with payroll and support (year end goes really well because of them), and the benefits setup is easy as was all other features. On-boarding needs to be a little more robust, and allow not just eSignatures but to fill out forms electronically.

UKG Pro Feature Ratings

7.4
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
10.0
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
9.0
Tracking of all physical assets
9
8.5
Report builder
10
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
Performance and Goals ()
Not Rated
7.7
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
6
Duplicate Candidate Prevention
8
Applicant Tracking
9
Notifications and Alerts
6

UltiPro Support

You get great support during activation but afterwards it is hit or miss. Slow to respond and getting your account manager involved is an act of congress and YOU have to seek it out, it won't just happen for you. Very disappointing level of service.