Item: UKG Pro
Rating: 8
Author: Dezarae Jackson

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

UltiPro is used by all users in the United States. We use this software to track time, manage human resources, and process payroll. I personally use the system to create robust reports that assist my executive team with decision making.

Pros and Cons

Pros

Business Intelligence is my favorite feature within UltiPro. I am able to both modify and create reports to fulfill the needs of all levels of management. This allows me to provide data without an extended lag time.
UltiPro does an awesome job of creating a platform for users to share knowledge and communicate points of concern. Though I have a small department, I never feel alone and always have a resource when I have questions.
UltiPro offers educational tools at no additional cost. If there is anything you want to learn, just sign up for a course. No middle man, no charge, no travel required! Just show up (virtually) and learn. I LOVE this feature.

Cons

There are some things about this software that cause a headache on my end. One of these is the fact that some fields are hard coded in the background. If something needs to be corrected, I have to file a case and wait for a response.
UltiPro Core is extremely date sensitive. Ironically enough, it isn't able to split an employee's pay rate based on said date. If someone's rate changes in the middle of a pay period, I have to manually adjust their pay during the payroll process.
I use UltiPro and UTA, I wish the two systems connected seamlessly. I should be able to click a button and/or run a script to pull time into UltiPro for processing without logging into a different product (with yet another password).

Likelihood to Recommend

UltiPro is a great product. Though this software is technologically advanced, it is also quite simple for users to learn. This product would be well-suited for large companies with intricate general ledger strings.

UltiPro Support

Support Rating

Often times, I have to contact Customer Support about the same issue after it has been "resolved". I also get frustrated when my case is not updated and I have no idea where we stand. When I have an open case, I log into the customer portal daily to check for updates. I get a quicker response using the Rapid Response number.

UKG Pro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success	Escalation required

Using UltiPro

Usability

UltiPro continues to push the envelope. Every year, they introduce product improvements, technological advancements, and completely new features. There is no way to fail when you are this invested in the future.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

New Hires and terminations are easy to enter.
Changing information in an employee record is simple.
I love that I am able to personalize my favorites/home screen. It is very easy.

Difficult Tasks

Changing a work location is a little tricky.
There is no way to see the history of an employees file changes. Items such as old direct deposit accounts or old addresses disappear when they are changed or deleted.
UTA is not an easy product. It is not self-explanatory. Nor is it simple.

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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Verified User
(Vendor Representative) commented 6 years ago
Hi Dezarae, thank you for your feedback. We're thrilled to hear you enjoy our business intelligence features. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a wonderful day!

Report Writing Gold!