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UltiPro - A Partner for Life
Updated December 13, 2021

UltiPro - A Partner for Life

Brett Garlick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UltiPro across the organization. One of the biggest benefits of UltiPro is the intuitive Employee and Manager Self-Service functions. Employees are able to update and maintain their own data without having to contact HR or get approval. Managers are able to make job and compensation changes as well as department transfers on their own. This puts the responsibility and the authority in the hands of the owner. It has reduced a great deal of paper and work required by HR.
  • Ease of use - with managers and employees entering their own information , this is critical
  • Training - UKG provides free training, forever. Critical as new HR employees come on board
  • Robust - UltiPro provides every function that we need in HR to do our job and allow employees and managers to do their job.
  • Self-Service - This was the most impactful change to our organization with employees and managers
  • There are some screens that are required to appear during workflow approvals. It would be nice if instead of telling managers to ignore them, we are allowed to remove them from the flow.
  • UltiPro provided an ROI in 18 Mos. With the reduction in paper, elimination of work in HR and the ability for managers and employees to view and update their own data, the use and engagement from the workforce has increased tremendously.
UKG is more focused on HR than others which means the R&D is better spent for HR Professionals.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Very intuitive and robust functionality
All HR work is now centralized with Shared Services, payroll and benefits all under one group. Employee and manager self service increases the usability for employees, managers and HR. Elimination of paper and employee and manager data maintenance allows for a streamlined, central organization in HR supporting everyone.
Payroll runs well, is easy to learn and the payroll services are excellent. The benefits module is easy to use. We have a very high turnover industry and so setting up life events easily is important. Employee and manager self-service was a game changer for us.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UKG Pro

UKG Pro Training

I took the 'core' bootcamp which gave me a great foundation. The free for life training has been a great tool for new employees and for employees moving to new HR functions. It was one of the reasons we selected Ultimate (UKG). It is important to our long term model of cross-training and promoting from within.
  • Online training
  • in-person training
It is good but I prefer either onsite when trying to focus.
Very good onsite training. It is free and so we only have to pay for travel.

Using UKG Pro

3000 - Employees and managers
4 - HRIS
  • Employee Self service
  • Manager self Service
  • Payroll
  • Benefits
I would give it 10 but still waiting to see how UKG changes the support structure. So far, I'm not happy.

UKG Pro Implementation

I can't say enough about our Ultimate implementation team. Always concerned about our success and were willing to be flexible and offered a great deal of proactive questions to help us avoid issues. It was a great way to start a long partnership.
Change management was a minor issue with the implementation - With communication and a helpful Shared Services it was an easy and uneventful implementation.
  • History loading
  • Implemented in-house

Configuring UKG Pro

It is just right. There are a enough user defined fields and configurable fields and workflow to satisfy all of our needs.
Just use the configurable fields and workflows. It will keep the upgrades and updates easy.
No - we have not done any customization to the interface
No - we have not done any custom code
No. It satisfies all of our needs.

UKG Pro Support

Support is quick and reliable. Often we receive responses same day.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support cares about my success
Slow Initial Response
No. The support we receive is fine. Having to purchase support is a HUGE negative and would have most likely changed our decision to go with Ultimate (UKG) if required to get adequate support.
During our implementation, our payroll manager left the business. It was extremely disruptive to our project. The UltiPro implementation team went out of their way to assist us in mitigating the situation and exceeded our expectations in everyway. It was the best experience I've had with a vendor. We no longer view UKG as a vendor but as a partner.

Using UKG Pro

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Employee Self Service
  • Manager Self Service
  • Payroll
  • Benefit Open Enrollment
  • BI
  • Performance Management
Yes - Great! Easy and nice looking

UKG Pro Reliability

We are able to scale as we grow within our current footprint and as we expand to new states. We never have to worry about the product being in compliance with a new state or municipality and will receive proactive inquiries to help us out as we grow.
I get a lot of notices of outages but rarely do those impact us. The application is up more than 99% of the time.
UltiPro performs well. Reports run quickly and autogenerated reports are dependable and can be automatically sent to a defined list of employees or management. Integrations are easy to setup and are dependable. Overall, the system runs as expected and is easy to navigate. Since implementing UltiPro the HR department is viewed as a partner versus an administrative necessity.

Relationship with UKG

Great relationship building, not just a sales person.
Our executive relationship manager and account manager are why we love UKG. I'm really hoping this does not change.
I have a great partnership with our ERM and AM. It is what has developed this relationship into a partnership instead of just a vendor/ customer relationship. Very important to us.