Overall Satisfaction with UKG Pro
Our entire organization uses UltiPro for time management, HR/Payroll core, Recruiting, Onboarding and Reporting.
- HR/Payroll Core
- Time Management
- Recruiting
- Performance Mgt
- Reporting
- Onboarding
- Would like to see paycheck calculator in HR/Core without additional cost
- Would like BI reporting a little more user friendlier
- Cost/savings time
- Ability to manage HR activities within one platform
- Overall business objectives
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
Have not seen a change in cost savings but have seen impact in time savings
- Ceridian Powerpay, ADP GlobalView HCM and Paychex Flex
UltiPro still out ranks the others we viewed
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
UKG Pro Feature Ratings
Upgrading UKG Pro
UKG Pro Training
We've used both types of training. Both have been good. Really depends on what the training is for. We would recommend other clients to experience all types of training and determine what works best for them and their staff
- Online Training
Using UKG Pro
6 - Recruiting, Payroll, Administration, Reporting, Performance Evaluation
6 - HR Specialists of different levels
- Payroll Processing
- Recruiting
- Performance Evaluation
- Time Card Administration
- HR Core
- Reporting
- Not Sure
Evaluating UKG Pro and Competitors
Yes - Ceridian HR Core and Time Mgt
- Product Features
- Product Usability
When we were looking to improve our payroll/HR Core product we started our research with 6 vendors; narrowed that to 3, then 2. UKG was able to do more than expected in our 3 demos of the product available at the time. Pricing was a part of this process, but the product itself was the selling point.
Would probably not change our evaluation and selection process. Due diligence is important to this company in all aspects.
UKG Pro Implementation
Yes - HR/Core and Time Management. Later added Recruiting and Performance Evaluation
Change management was a small part of the implementation and was well-handled - Its been a while since our implementation. Don't really have any specifics to share
- Our 1st year UKG had a major upgrade that had many glitches but were resolved.
- Implemented in-house
Configuring UKG Pro
UKG Pro Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No. I wasn't aware of this UKG benefit. I think it is sad and unbusinesslike to require clients to purchase support. Customer Support should be your best offer to clients. Yes, we can read but sometimes you just need to clarify or get someone to look at what is going on.
Yes - It was resolved timely. This was also during the merger process with Kronos and then the upgrade from Microsoft Windows to EDGE.
I don't remember seeing an option for this in the products/services offered. UtliPro in my opinion has been exceptional with their set up and reporting for ACA requirements. If I call or submit a case for assistance, we get timely responses with well-informed staff. - This last sentence is no longer as true as it was in the past. I learned last year that some of the ACA processing we had been taught to do wasn't even applicable. Therefore I now need to go back and review past years to make sure our reporting was correct. Yes, we participated in every webinar and for a few years had an ACA specialist assigned to our account. Like other product support this has been taken away.
Using UKG Pro
UKG Pro Reliability
Integrating UKG Pro
- Sterling Background Check
- Ninetex
- File import/export
Always work with a UKG assigned advisor
Relationship with UKG
Find out as much as you can about the Vendor prior to commiting to working with them.