Overall Satisfaction with Unitrends
Unitrends is the primary onsite backup appliance for most of our county offices. It provides timely backups and disaster recovery solutions to the majority of our county offices.
- The backup reporting is easy to understand
- Interface is relatively simple
- Easy setup and installation
- The backup wizards could be easier
- The rack install was too complicated
- Better compression = faster backups
- Lets the IT Director sleep better at night
- I believe for the price it is an average ROI
- Restoration is quick
Unitrends Feature Ratings
Using Unitrends
200 - backup and restoration for county assessor, 911 addressing, IT, and Planning Commission
1 - Basic understanding of networking and computers. Very simple to use. Person doesn't need to be Cisco Certified or Microsoft Certified.
- Backup
- Restoration
- Reporting
- Backup
- Restoration
Evaluating Unitrends and Competitors
Yes - Before unitrends we used tape backups that were physically located on each server. Some servers just used external hard drives for their backup solution. The Unitrends appliance has worked much better.
- Price
- Existing Relationship with the Vendor
As a government organization I am always looking for the most cost effective yet reliable solutions for our IT needs. As a public servant I feel it absolutely necessary to be a good steward of taxpayer dollars. Unitrends fits both of these criteria. Unitrends was recommended by a trusted vendor and this helped tremendously with the decision.
If there were another appliance in this price range I may have spent more time comparing. Overall, I am extremely happy with Unitrends. I had heard horrible reviews about Barracuda but never took the time to personally review the product. All in all I am happy with my decision to go with Unitrends. So I have no regrets so far in not personally reviewing Barracuda or other solutions.
Unitrends Implementation
- Vendor implemented
A unitrends employee helped me with the installation. He was very friendly and easy to work with.
Yes - If I remember correctly we had a planning phase and an installation phase and then a setup of the various machines phase.
- Registration of the machines was frustrating.
- Retention rate very confusing.
- Backup wizard had an extra step that was not intuitive. The unitrends employee had to let me in on the "trick".
Unitrends Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure - We pay for an annual support contract. Did not know there was another level of support.
Was having a problem understanding my retention times. Called support and the gentleman was very friendly and explained the concept in a clear manner. I personally appreciate this very much. So many technical support personnel come off as arrogant and rude and that I should be grateful for their time. They seem to forget the I am the CUSTOMER. Have not had this problem with anyone at Unitrends.
Using Unitrends
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Convenient Feel confident using Familiar | None |
- Network installation was a breeze.
- Restoration of files is extremely easy.
- Reports are very easy to understand.
- Retention rates are difficult to understand.
- Backup wizards can be a little confusing.
- Registering machines with the appliance could be easier.
Not Sure - Don't know if they have one or not.