Item: Unitrends
Rating: 10
Author: Verified User

Overall Satisfaction with Unitrends Data Center Backup and Recovery

Use Cases and Deployment Scope

Being in a healthcare environment, the potential loss of medical records and PHI is not something we can afford to [let] happen. We've implemented Unitrends throughout the organization covering several different departments. If something were to go wrong, I know I can count on my Unitrends backups and an amazing support staff backing me.

Pros and Cons

Pros

Incredible support. Anytime I've had an issue someone on the other end made it their issue as well. One night I had a host machine fail where several critical servers lived. Not only did the Unitrends tech stay up that night with me, but he also went above and beyond to do some research to assist me in resolving the server problem itself.
The live vm recovery is amazing. This feature has saved me many times.
The reports and analytical side of things is detailed, which I like.

Cons

Price can be a bit high - but the support you receive and the features itself are worth every penny of it.
Error logs are a bit vague, I find myself digging through log after log trying to uncover an issue.

Return on Investment

Unitrends has paid for itself when disaster hits. Live restoration and simple backups have saved us more times than I can count from several different situations that would have crippled critical hospital servers.

Key Insights

Do you think Unitrends delivers good value for the price?

Yes

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Would you buy Unitrends again?

Yes

Alternatives Considered

Unitrends Data Center Backup and Recovery

Every job I've had, they've either had Unitrends in place already or I've implemented it.

Likelihood to Recommend

Unitrends should be implemented everywhere. The digital world continues to grow and so does the chance of hackers gaining entry to your network, hardware failing, etc... Data recovery is huge and any place that values their data should have something like this in place.

Unitrends Feature Ratings

Using Unitrends Data Center Backup and Recovery

Users and Roles

2 - Just me and another employee in IT use and manage Unitrends.

Support Headcount Required

2 - Myself and another Tech.

Business Processes Supported

Disaster Recovery
Backups
Protection

Innovative Uses

Nothing out of the ordinary, just back ups.

Future Planned Uses

We're constantly expanding the hospital, so as we grow, so does Unitrends and our need for it.

Likelihood to Renew

It's a reliable product, the support is outstanding, and I'd never look elsewhere.

Evaluating Unitrends Data Center Backup and Recovery and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Prior Experience with the Product

I've either implemented Unitrends at every site I've taken over, or it's already been in place. Although the pricing can add up quickly, the loss if you didn't have it in place would cost you much more in the end.

Evaluation Lessons Learned

I wouldn't. Unitrends will go everywhere I go if I have anything to do with it.

Unitrends Data Center Backup and Recovery Implementation

Implementation Rating

Unitrends and the support during the process were great. I only had issues due to documents not being taken internally.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - The only change we've had with Unitrends was just a few weeks ago when I had to take the old appliance offline and implement the new one. Changing things over from the old to new we had a few hiccups, but the overall process was good. Better documentation from a previous member of IT would have prevented the hiccup, and it's been resolved moving forward.

Implementation Issues

Missing documentation from previous IT employee

Unitrends Data Center Backup and Recovery Support

Support Rating

They're incredible, attentive, thorough. They make sure my issue is resolved and follow up. I'm usually behind on giving them a reply or an update. They have always gone above and beyond for me, and I'll continue to do the same for them.

Unitrends Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I'm not sure Unitrends offers anything other than Platinum support, but whatever I receive and pay for (if I pay for it, I can't recall what's on my contract) I'll continue to use it as the support I do receive is outstanding.

Exceptional Examples of Unitrends Support

I recently just renewed our contract and purchased a larger appliance to expand with the hospital. The staging team was incredible, they made it painless for me. Although a previous employee didn't document a few key things, they helped me every step of the way making sure my backups were running and we were live. Every day I had a tech checking in on the progress, and that is why I'll always remain a loyal Unitrends customer. This is just one of many amazing stories I could tell about the support received.