1. Home
  2. Data Center Backup Solutions
  3. Unitrends Reviews
  4. User Review of Unitrends
Set it and forget it backups!
Updated April 16, 2021

Set it and forget it backups!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends DRaaS
  • Unitrends Backup Software

Overall Satisfaction with Unitrends Data Center Backup and Recovery

We are backing up critical VM's nightly.
  • Set it and forget it.
  • Customer service.
  • Daily reports.
  • None.
  • Set it and forget it.

Do you think Unitrends delivers good value for the price?

Yes

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

Yes

We use this in conjunction with Microsoft OneDrive to ensure servers and end user data is backed up.
Well suited for small IT departments needing conisistent backups and reporting.

Unitrends Feature Ratings

Data Center Backup
9.2
Universal recovery
Not Rated
Instant recovery
10
Recovery verification
6
Business application protection
Not Rated
Multiple backup destinations
10
Incremental backup identification
Not Rated
Backup to the cloud
10
Deduplication and file compression
Not Rated
Snapshots
10

Using Unitrends Data Center Backup and Recovery

1 - While one person is point person in making sure nightly backups are set, the entire department gets alerts/reports on failures and successes.
1 - One person manages the consistency/regularity of the backup while everyone else gets daily reports.
  • Minimal downtime
  • Easy restoration
  • Set it and forget it
  • Very customizable.
  • Archival of larger video files
It is a must have. Ransomeware is no longer keeping up at night knowing I can fully restore within minutes/hours.

Evaluating Unitrends Data Center Backup and Recovery and Competitors

  • Price
  • Product Features
  • Product Usability
When shopping for a backup solution, we spent too much time looking at alternatives when the best price really was the best product.

Unitrends Data Center Backup and Recovery Implementation

You are assigned a personal implementation specialist.
  • Implemented in-house
Change management was minimal
  • N/A

Unitrends Data Center Backup and Recovery Training

Configuring Unitrends Data Center Backup and Recovery

You can backup bare metal to individual files.
Backup nightly.
No - there is no facility to customize the interface
No - the product does not support adding custom code
Nothing to mention.

Unitrends Data Center Backup and Recovery Support

Someone WILL answer the phone.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The initial price comes with a support package. We will ponder paying for a premium support package after the current subscription expires. At this time, there is no need for a premium support.
From sales to implementation, the Unitrends team was very helpful and thorough.

Using Unitrends Data Center Backup and Recovery

Checks all the boxes for a robust backup system.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • Wizard driven task scheduling
  • SQL services should be stopped prior to backup then restarted

Unitrends Data Center Backup and Recovery Reliability

We are a smaller shop (only 8TB) so we have not needed to scale yet but the explanation made it sound simple.
Nothing to report on this.
I am unaware as we do not have it integrated with anything else.

Integrating Unitrends Data Center Backup and Recovery

We have not integrated with anything yet.
  • None.
  • Not at this time.
Nothing to date.
Don't be afraid to ask the implementation specialist anything.

Relationship with Unitrends, a Kaseya Company

They are not pushy and do not try to sell you based on a current promotion that will expire at the end of the sales call.
While not necessarily needed, support is an email or phone call away. I hope to get the same response time in the event of a real disaster recovery.
Instead of purchasing an out of the box appliance, we built our own server array and purchased the software only.
No.

Upgrading Unitrends Data Center Backup and Recovery