Reliable, powerful, and expensive
May 20, 2021
Reliable, powerful, and expensive
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Unitrends Backup Software
- Unitrends Recovery Series Backup Appliance
Overall Satisfaction with Unitrends Data Center Backup and Recovery
Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
- Automation backup schedule
- Speed of backup
- Speed of recovery
- Complication of navigating the user interface
- Frequent backup problems on client servers (errors)
- Frequent updates to install
- The security of disaster recovery is important, and Unitrends Data Center Backup and Recovery helps us
- We went with cheaper alternatives for less important data
- The large cost keeps us from utilizing Unitrends Data Center Backup and Recovery in a larger capacity
Do you think Unitrends delivers good value for the price?
Yes
Are you happy with Unitrends's feature set?
Yes
Did Unitrends live up to sales and marketing promises?
Yes
Did implementation of Unitrends go as expected?
Yes
Would you buy Unitrends again?
Yes
Unitrends Data Center Backup and Recovery is a better backup solution than Synology DS, but much more expensive. We utilize both in our company. Synology DS has a great backup software called Active Backup for Business that is very easy to use and includes deduplication. The cost per TB is much much less than Unitrends Data Center Backup and Recovery.
Unitrends Feature Ratings
Using Unitrends Data Center Backup and Recovery
2 - The network admin handles most backup functions. The IT manager steps in when needed.
1 - The network admin does 95% of the support.
- Disaster Recovery
- User backups
- Automated offsite disaster recovery
- I can't think of any new ways
Evaluating Unitrends Data Center Backup and Recovery and Competitors
- Product Features
- Product Usability
- Product Reputation
The product features fit our needs, mainly deduplication and offsite replication.
We would make the same decision again.
Unitrends Data Center Backup and Recovery Implementation
- Implemented in-house
Not sure - We didn't use change management, or I am not sure what you mean.
- No large issues were encountered.
Unitrends Data Center Backup and Recovery Training
- Online training
Training is very important, including support calls to get started and learn the user interface.
Configuring Unitrends Data Center Backup and Recovery
It is important to consult support before implementing certain features or configurations.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing to mention here.
Unitrends Data Center Backup and Recovery Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed | None |
We use standard support.
Yes - It was resolved in a future patch.
We did have a late-night recovery operation that was needed in a hurry. Support helped us recover our data excellently and quickly.
Using Unitrends Data Center Backup and Recovery
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Requires technical support Slow to learn Cumbersome Lots to learn |
- Recovery is fairly straight forward
- Setting up schedules can be cumbersome
- Setting up offsite replication is complex
- The user interface over the years changed a lot and took re-learning
Unitrends Data Center Backup and Recovery Reliability
Integrating Unitrends Data Center Backup and Recovery
- None
We have not done integrations.
- No
I am unsure what integrations would do for us.
- File import/export
Unsure.
Let me know what integrations are available.
Relationship with Unitrends, a Kaseya company
The vendor did adjust the price for upgrades, which helped on the cost.
Be patient. Don't rush into a buying decision.
Upgrading Unitrends Data Center Backup and Recovery
Yes - Software releases have mostly installed smoothly. They seem to be well-tested and often have new features. On the downside, they may also change the user interface significantly, which can be good or bad. Hardware upgrades have been very good and often have saved money in the long run.
- Hardware upgrade gave us much more space, which we were running out of
- Software upgrades have not been hugely beneficial
- We always hope for new and better features.