Unitrends: The Bold and the Beautiful
June 21, 2016

Unitrends: The Bold and the Beautiful

John Oates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

Unitrends Recovery was a replacement to a simple online cloud solution used by my company. Critical systems and file servers are now backed up with reliability.
  • Bare metal backups are wonderful, this process has been tested and proves to be an excellent feature.
  • The GUI is simple to use better then most.
  • The restore ability is exceptional.
  • Expand on the recovery of files process.
  • Better remote administration of agents.
  • Broad search options, using less information to pull back more results.
  • Utilizing Unitrends added backups to all systems where no backups were defined.
  • SQL was not backed up efficiently, Untrends passed muster with both DBAs and infrastructure as the product of choice for SQL.
  • Unstructured data runs rampant de-duplication - it's a life savior.
Unitrends is appliance based, did not want to have to purchase tape library and subscribe to local vaulting. Unitrends cloud and appliance came in cheaper and better recommended then the competitors.
This product is great in any environment if you can afford it. A medium to large enterprise is better suited. Environments with high data security and retention requirements would be a nice fit as well, no matter the company size.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression

Using Unitrends Recovery Series Backup Appliance

10 - IT, Support, Marketing, Accounting.
2 - Previous backup and recovery experience. Prefer experience with backup appliance and cloud based backups. 3 to 5 years experience within IT understanding the importance of backups and vaulting ( Data retention) PCI and other industry understanding a huge plus.
  • Raw File backup
  • SQL Server backup
  • Web Server Backup
  • Bare metal backup
  • Hyper-V backup
  • DR
  • BCP
  • Add additional Business Units
Superior product, no reason to move away from it.

Evaluating Unitrends Recovery Series Backup Appliance and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price was the single most important factor. Unitrends came well under the competitor.
If possible I would ask for more time with the cloud based part of the product, more use would have made it better to work with.

Unitrends Recovery Series Backup Appliance Implementation

Be prepared to spend some time installing Agents. Install them from the file share on the appliance not using the automatic pushing feature.
Change management was minimal
  • Finding time
  • Integrating Systems
  • Agent installs

Unitrends Recovery Series Backup Appliance Support

So far support has been very responsive, quick to resolve and easy to understand.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - In short you get what you pay for, in a business critical environment you need fast results.
The only time I have had to call support was during a backup failure. They responded in 2 hours were ready to remote in and support the appliance, recommended a fix that worked and closed out the ticket. Could not ask for better response. Excellent.

Using Unitrends Recovery Series Backup Appliance

If you have ever used any backup software, Unitrends makes using their product in most cases simpler to use.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Adding backup points
  • Recovery to another file structure
  • Reporting.
  • Agent updates from the appliance GUI
  • Advanced Searches