Others can learn from Unitrends - Recovery Series is the best I have seen.
August 26, 2016

Others can learn from Unitrends - Recovery Series is the best I have seen.

Hans Wegener | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

We currently have 2 - Recovery 823's backing up our whole organization. I have split the total direct file backups between the 2 units and then replicated the backup from 1 unit to the other. This way I have the live production data, a direct file backup copy and a archive copy. I use Instant recovery for my "key" servers. This allows me to have my "Key" server back online within minutes as a virtual machine running on the Recovery 823. I also use Kroll to restore Exchange emails at the individual email level from the Unitrends Exchange backup. Restoring files is simple and quick. I can have accidently deleted files restored in minutes.
Unitrends as a company? I have not yet dealt with another company like them. Support is #1 in everyway. Level one (if they have levels) have always been able to help. Unitrends remotely monitor the recovery 823's and in most cases were aware of issues before I was and opened a support case for me. The recovery 823 have been extremely reliable, we have had hard drives fail, but again, Unitrends was aware before I was and had a replacement on route once confirming shipping.
  • Backups rarely fail - typically a backup fail is due to extended power outages. Unitrends recovers automatically from a failed backup and the next schedule backup is successful
  • Instant recovery - Invoking a virtual machine to replace your failed physical machine on the network is simple.
  • Recovering emails
  • I honestly can not think of a recommendation. I have always found the interface simple for the tasks I need to do.
  • We require file recovery almost monthly - We have not calculated what that saved us, but I trust it was significant
Unitrends does not stack up against anything else I have tried. They are in a league of their own. HP / Microsoft / IBM, etc. can all learn a great deal from Unitrends support processes. Unitrends backup is the only backup solution that I have ever used that works with so little effort. The recovery 823's email me daily with reports for piece of mind. I manually check them weekly, rarely finding a issue. The only failures to date have been wear and tear on the hard drives and those are promptly replaced.
It far surpasses all other products I have used in data backup and recovery. It being monitored by Unitrends provides a huge piece of mind. I have had to use Backup Exec in the past, versions from 3 different owners/supporting companies. My daily routine had to include checking the function as it would mal-function almost weekly and require updates or even patches reversed.

Unitrends Data Center Backup and Recovery Feature Ratings

Universal recovery
10
Instant recovery
10
Recovery verification
10
Business application protection
10
Multiple backup destinations
10
Incremental backup identification
10
Deduplication and file compression
10