Breadcrumb/Upserve: The only service I know
January 09, 2019
Breadcrumb/Upserve: The only service I know
Score 7 out of 10
Vetted Review
Verified User
Software Version
Restaurant (U Series)
Overall Satisfaction with Lightspeed Restaurant
Our brick and mortar restaurant uses Upserve POS for all aspects of our business (taking customer orders, printing tickets to the kitchen, swiping customer credit cards, etc. etc.). We also use Upserve for employee time tracking purposes. What we do not do much right now is inventory tracking through the POS though I know it has that ability.
- User-friendly interface. Easy to search for items if they are not on the screen immediately.
- Easy to track inventory with one click - any of our servers can 86 an item if the kitchen tells them to do so.
- Time tracking is really straightforward.
- Payments are easy and streamlined. They even accept American Express.
- On the back end, my in-house developer has said Breadcrumb's database is kind of a nightmare. I find all the categories and courses confusing. And now we're four years in with so much old data that needs to be archived. I wish there were ways to archive multiple items at once. Or change descriptions or prices of multiple items at once.
- I wish the integration with 3rd party delivery like GrubHub were more streamlined. It's been a headache thus far.
- I find entering different forms of payment confusing. Checks, gift certificates, etc.
- It would be great if we could have checks that include both gratuity items and non-gratuity items instead of having to split them to different checks.
- I appreciate the daily summary emails in which I can track labor percentages - that has helped me make decisions about staffing and save money by not overscheduling staff.
I have not compared any other POS systems.