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Good software, great people
March 19, 2019

Good software, great people

Devon Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Restaurant (U Series)

Overall Satisfaction with Lightspeed Restaurant

Upserve POS is our restaurant's time-clock and sales software. We integrate with a scheduling program. We also make use of the online ordering included in the pro package.
  • The software is very intuitive and easy to learn.
  • Support staff are very helpful and wait times are low
  • Email receipts and signature capture on the tablets help to reduce costs and admin time.
  • There are a few minor bugs in the reporting that should be fixed.
  • Check out reports could improve by showing each transaction detail.
  • There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.
  • Getting receipt requests to customers is much easier.
  • Check out reports and check functions are much faster for staff.
  • Have our own online ordering without paying a third party is a big help.
Upserve is the best that I have used personally.
A full service or quick service restaurant with very little takeaway or delivery would be perfect for this tool. Once you start to need more functions for delivery, catering, deposits and invoicing, it starts to be less of a match though it does get the job done.