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Great platform to bring together service providers with business owners in the most agile way
April 23, 2020

Great platform to bring together service providers with business owners in the most agile way

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upwork

It is used by departments independently, rather than a top-bottom approach. Our company lead and managed a significant amount of its wor through outsourcing and that's exactly where UpWork comes into play. UpWork makes it possible to find a vast range of skills in pretty much any area from graphic design to software development or simply translation. Hence, our organization uses UpWork within departments according to rather spontaneous needs, different departments having different business needs.
  • Outsourcing
  • Services Platform
  • Contract
  • It is a bit hard to distinguish good, high-quality service providers from the mass, huge amount of population. Due to high competition, even high-quality services are forced to lower prices and this can be realized only once the service is completed. So UpWork has room for improvement to distinguish quality from the mediocrity.
  • Even though it is supposed to increase the overall quality, the entry barrier is a mechanism to prevent quality service to enter into the free market, too. So, rather than simply disallowing new memberships, there must be a better way to filter good service providers.
  • Using Upwork provided high quality low cost products.
  • Allowed us to meet strict deadlines with its responsive community.
  • Allowed us to be responsive in our business, rather than going through other 3rd parties with specialties.
Conventional outsourcing consists of going over 3rd parties, interviewing them, going through bidding, and a lot of bureaucracy which causes a lot of inefficiency in terms of time and cost. Not to mention finding these 3rd parties in the first place before all these long processes of bureaucracy. UpWork pretty much eliminates all of these downsides, being a platform to bring freelancer service providers with business owners in a very agile way, such that it is possible to roll up the sleeves and get into the actual work. UpWork's system also protects both the business and service providers thanks to the trustworthy community it built over years, as well as the system that ensures that. So as the business owner you're sure you'll get the quality service you need.

Do you think Upwork delivers good value for the price?

Yes

Are you happy with Upwork's feature set?

Yes

Did Upwork live up to sales and marketing promises?

Yes

Did implementation of Upwork go as expected?

Yes

Would you buy Upwork again?

Yes

UpWork is especially useful when a spontaneous, niche, rather specialized custom work is needed such as graphic design where one's company/organization might not have such a team within. Because UpWork is full of responsive, responsible, hard-working, and highly available service providers, even strict deadlines will be met thanks to its great community and performance system UpWork created. So it can be said, rather than everyday tasks, UpWork is best fitted for niche, custom work that can arise in somewhat exceptional times with strict deadlines.