Get easy knowledge of your users thoughts !
July 09, 2022

Get easy knowledge of your users thoughts !

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Usabilla

Usabilla is the best way for me to get immediate feedback from web users regarding their experience on our websites. Especially when they complete forms to get an estimation of their insurance cost. Knowing if it fulfilled what they were looking for is valuable for us to understand what our teams should work on to improve user experience.
  • collecting immediate feedback from web users
  • detecting when a user is about to leave the page he is looking at
  • easy to configure
  • plug Usabilla data with analytics tools
  • send automatited report based on latest answers
  • increased user satisfaction
  • increased funnel performance

Do you think Usabilla delivers good value for the price?

Yes

Are you happy with Usabilla's feature set?

Yes

Did Usabilla live up to sales and marketing promises?

Yes

Did implementation of Usabilla go as expected?

Yes

Would you buy Usabilla again?

Yes

The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Usabilla support is a very standard support. Efficient when sollicited, fast to solve users ploblems in my opinion. I never had to complain about an issue that has not been solved afterall. Nonetheless I rarely had to ask for it that is why I do not rate it 10 out of 10.
When you want to measure a Net Promoter Score on your website based on specific funnels, Usabilla is a tool you should consider. Plus it is also particularly well suited to collect qualitative data about the experience of your users and thus is really complementary with classic analytics tools aiming at collecting quantitative data.

Usabilla Feature Ratings

Survey templates
10
Themes
7
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
7
Data export
6
Standard reports
6
Custom reports
6
Analytics
5
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
10
Compliance
10