Item: UserIQ
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

UserIQ is a critical user intelligence program within my department. We use it in liaison with the sales and marketing departments , to gather real-time insights from our day on day engagement with customers , across mobile and web platforms.
With UserIQ, not only are we gathering real time user feedback from customer engagement , but we are also influencing customer behaviour , and driving customer adoption of select products using UserIQ call to action features.

Pros and Cons

Credible third party integration with important analytics software tools we have. This ensures that we are able to migrate all of our data into a single location.
Call to action - UserIQ provides a set of features around user engagement and segmentation , which helps in pressuring users to take actions ,we want them to take.
In-app communication .

We did experience problems manually mapping UserIQ features into our application , and this had to do with some of the guides we were provided with by UserIQ, being outdated.
The UserIQ help center as well contains a series of outdated tips and screenshots , which only complicate matters from an integration perspective.

Return on Investment

Improved customer engagement.
Integration with third party business intelligence tools , ensured that we could easily migrate data from UserIQ to Business intelligence platforms for more advanced data visualization process.
Increased revenue , of course.

Key Insights

Do you think UserIQ delivers good value for the price?

Yes

Are you happy with UserIQ's feature set?

Yes

Did UserIQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserIQ go as expected?

I wasn't involved with the implementation phase

Would you buy UserIQ again?

Yes

Other Software Used

BlueJeans Meetings, Calendly

Usability

I will rate UserIQ an 8/10 and this has to do with the hurdles we faced , during the period of integrating UserIQ into our web and mobile platforms. Asides the aforementioned , I think UserIQ does a good job and has greatly helped in accelerating the customer journey from sign-up to delivery.

Support Rating

Support is 9/10 for me. While the documentations provided us during the process of integrating UserIQ into our platforms, contained some informations which were no longer relevant to the product, the UserIQ team were very helpful all through that phase and we worked hand in hand to rectify the problem, at least on our end.

Likelihood to Recommend

For vital user intelligence needs such as user prospecting , segmentation, engagement through in-application messaging , UseriQ is very suited. My only issue with this program is the integration phase , asides which ,I think it does a uniquely great job in every other area.

UserIQ drives purpose-driven user engagements within our apps.

Overall Satisfaction with UserIQ