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Userlane Overview
May 13, 2021

Userlane Overview

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlane

Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
  • More [in] depth analytics required.
  • Support should address more individual customer needs.
  • Direct synchronization with CRM would be beneficial.
  • Virtual Assistance
  • On-screen Support
  • Professional Team
  • Virtual Assistants - No investment on team required.
  • User friendly interface.
  • Promotion features would increase investment cost.
I haven't used any other to much extent.

Do you think Userlane delivers good value for the price?

Yes

Are you happy with Userlane's feature set?

Yes

Did Userlane live up to sales and marketing promises?

Yes

Did implementation of Userlane go as expected?

Yes

Would you buy Userlane again?

Yes

It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.