Overall Satisfaction with UserTesting
I just received approval from our stakeholders for a UserTesting license. This is the second time I have worked for a company and secured a user testing budget. This is by far one of my favorite tools for collecting user data. The quality of testers and the ability to run unlimited tests is really what sets UserTesing apart from other tools. The resources for learning and UserTesting CommUnity are also a really nice value add.
- unmoderated testing
- participant recruitment
- qualitative testing
- Moderated testing is not offered on the lower plans
- it is very expensive for a startup
- better payment options for smaller companies
- Increased efficiency
- Data backed decisions
- Less costly than a full-time staff member
Their customer support and sales team are fantastic and have worked with us on pricing and set-up, which is very important as a start-up. We were having issues with the billing cycle and they made accommodations so we could ultimately get the tool approved by our board.
This is an area where I think they could improve. When trying to test with your own participant through My Panel or My Recruit the onboarding and set-up experience can be a bit clunky. I have tried to test with less than tech-savvy customers and they struggled to complete the test.
I feel way more confident knowing something at a minimum has been tested for usability. We test everything from the copy on a web page to component styling and interaction patterns just to make sure it is intuitive. If I am ever unsure, I know I have the ability to test and see before we start coding.
I find UserTesting is great if you are struggling to prove out or establish user research at a company. It is more cost-effective than hiring a full-time UX Researcher and helps speed up the process of testing with users. Before UserTesting we were maybe doing 2-3 tests a quarter and now we do 3-4 a month. It's a flat rate for tests so I do not have to worry about expensing and then getting reimbursed every time I need to run a test. I can run multiple tests a week or even in a day and be charged the same amount.