UserZoom Review
Craige Hardel | TrustRadius Reviewer
September 22, 2020

UserZoom Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserZoom

We use it to do UX research for our websites for clients. When we're in the testing stage of a project just to make sure our designs convert decently to our expectations, we run a few to make sure it works. We all use it and it helps us guarantee decent client results.
  • Lots of varied examples and scenarios
  • Appropriate context and realistic testing situations
  • Varied use base for customer tests
  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
  • Quicker deployment time and fewer revisions
  • On-demand user testing and design validation
  • A larger expense that needs to be managed per client
Although UserZoom seems minimalist, it does have quite a few options for a company like ours. The affordable pricing makes it a decent fit for most client projects. UserTesting seemed okay but lacked the testing options and sample set we were looking for. The others were a bit on the expensive side and the features didn't quite add up.
They took quite a while to respond. I'm not sure whether that's just with myself but it took more than a day to get a response to my inquiry and it was quite vague. Their email support may be okay but it depends on your question.
It passes, but can be cumbersome for people not used to usability tools. As good as their application is, it can be a touch distracting navigating or guessing where things may be. With that said, UserZoom does most things well.

Do you think UserZoom delivers good value for the price?

Yes

Are you happy with UserZoom's feature set?

Yes

Did UserZoom live up to sales and marketing promises?

Yes

Did implementation of UserZoom go as expected?

Yes

Would you buy UserZoom again?

Yes

UserZoom is well suited for tests where your site/application is optimized and needs some user refinement to remove assumptions. It can also be used by an organization that needs to ensure their apps are effective without hiring lots of internal staff to test. Also, it works for extra customer data when the initial sample set isn't statistically significant to ensure correct conclusions.