Great product for quick usability testing. Overall, easy to learn and utilize.
December 04, 2020

Great product for quick usability testing. Overall, easy to learn and utilize.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserZoom

I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk through each scenario. As far as I know, it has been used within our group only as well as with a few design consulates that we have worked with.
  • Screen share.
  • Allow observers to watch and participate in the sessions.
  • Scheduling options.
  • Capturing video.
  • Transcripts of the sessions.
  • In a pinch, we were able to use the trial and hold a successful lab. Now, we use as a backup tool
  • It was able to stand up to other products for testing well and helped us complete successful sessions already scheduled when our primary product was down.
I found UserZoom to be easier to use than Cisco Webex Meetings, and more intuitive and pretty comparable to GoToMeeting. UserTesting has a few extra features that we like as mentioned, but I think [UserZoom] is a very solid tool and would recommend and use again.

Do you think UserZoom delivers good value for the price?

Yes

Are you happy with UserZoom's feature set?

Yes

Did UserZoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserZoom go as expected?

Yes

Would you buy UserZoom again?

Yes

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.

UserZoom Support

I wasn't in the position that I had to use support for this tool, so I can't really answer this question. We were able to test and not [have to] reach out to support so that's a good thing!

Using UserZoom

Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.