UserZoom, best friends with usability tests
July 08, 2022
UserZoom, best friends with usability tests
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserZoom
We use UserZoom for usability tests. It makes it easier to have an interviewer, observers, and notetakers at the same time, it allows them to easily speak to each in case they need to. We also really like the fact that you can flag on the spot, key moments that will be for sure useful for the next steps.
- Flag key moments
- Easy communication between team members
- Excellent transcription
- The interface of the platform is not always easy to understand
- Could be useful to show more than person at the time
- Improve the chat between team members
- Add features to the chat like sending images
- chat between the team
- archive of the interviews
- flag key moments on the spot
- improved productivity
- research phase is easier and faster
- each team can use the same software
Because the user experience overall is really good, it lets you do things that others don't like to chat with the observers/note-taker without letting the interviewees know. It lets you spotlight important parts on the spot so you can easily find those moments even days after doing the interview.
Do you think UserZoom delivers good value for the price?
Yes
Are you happy with UserZoom's feature set?
Yes
Did UserZoom live up to sales and marketing promises?
Yes
Did implementation of UserZoom go as expected?
Yes
Would you buy UserZoom again?
Yes