1. Home
  2. Usability Testing Tools
  3. UserZoom Reviews
  4. User Review of UserZoom
One of the best user research tools, room for improvement
July 09, 2022

One of the best user research tools, room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserZoom

Our company is a multinational public transport company where we operate bus, train, tram and coach services across the country. Therefore, we have a well-establish website and app where people complete different tasks such as purchasing tickets, getting a refund, or making an inquiry. To make sure our website and app provide a seamless user experience, we rely on UserZoom to run especially unmoderated tests when it comes to identifying UX issues, validating ideas, getting to know our target audience, and so on. Our team is constantly making improvements to the website to guarantee the website and app meet our customers' expectations.
  • Fast participants recruitment
  • Various research methods
  • Training courses
  • Finding the right and good quality participants
  • Recruiting the right participants
  • Various research methods: Card Sorting, Completing Tasks, Click Testing etc
  • Data collection
  • Customer support
  • Time-efficient: quick to gather insights
  • Making informed decisions: repeat testing before launching the app/website to reduce errors in the future
  • Guarantee customers' satisfaction: ensure the errors are reduced to the minimum so that the purchase process is smooth and there will be no need to reach out to our customer support team
On several occasions, the participants claimed that TryMyUI was extremely laggy towards the end of the sessions, and got frustrated. We have trialed UserTesting and decided to make the switch. Our team especially like the variety of templates on the platform targetting various needs such as preference test, web/app usability, short tests, etc.

Do you think UserZoom delivers good value for the price?

Yes

Are you happy with UserZoom's feature set?

Yes

Did UserZoom live up to sales and marketing promises?

Yes

Did implementation of UserZoom go as expected?

Yes

Would you buy UserZoom again?

Yes

I have been using UserZoom to conduct unmoderated tasks and live sessions for a year for various research purposes such as identifying UX issues, validating new design concepts, understanding the users' behaviors, or even running competitor analysis. It was fairly easy to learn the tool as a first-time user. Also, it's easy to set up tests using different research methods like Card Sorting, Tasks, Test Clicks, and more.