Overall Satisfaction with VanillaSoft
We use it to track our leads coming in to request information for higher education programs. It helps us since the lead's information is all right in front of us and we do not have to look far for certain important information we need to help the lead. It makes things more streamlined and alot easier to manage. The feature used to result calls at the end of each call really helps us communicate to each other and just let the next rep know how the call went and what happened with the call so that we are better prepared.
- Streamlined.
- Everything in one place.
- Lead Tracking.
- Sometimes VS soft phone doesn't function properly
- Logs me out once in a while on its own
- Sometimes locks up when trying to result a call
- Increased productivity.
- Increased sales.
- Increases visibility for employees.
Do you think VanillaSoft delivers good value for the price?
Not sure
Are you happy with VanillaSoft's feature set?
Yes
Did VanillaSoft live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of VanillaSoft go as expected?
I wasn't involved with the implementation phase
Would you buy VanillaSoft again?
Yes