VS rocks!
January 05, 2021

VS rocks!

Ciara Cerasuolo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We use it to track our leads coming in to request information for higher education programs. It helps us since the lead's information is all right in front of us and we do not have to look far for certain important information we need to help the lead. It makes things more streamlined and alot easier to manage. The feature used to result calls at the end of each call really helps us communicate to each other and just let the next rep know how the call went and what happened with the call so that we are better prepared.
  • Streamlined.
  • Everything in one place.
  • Lead Tracking.
  • Sometimes VS soft phone doesn't function properly
  • Logs me out once in a while on its own
  • Sometimes locks up when trying to result a call
  • Increased productivity.
  • Increased sales.
  • Increases visibility for employees.

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?


Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

I wasn't involved with the implementation phase

Would you buy VanillaSoft again?


It is very well suited in the role I perform at the call center. It helps keep all of the lead's information together all in one place so we can perform the most streamlined and easiest possible transition for the lead from us to the campus. There aren't any areas of least appropriateness that I can think of.