Item: Worldpay from FIS
Rating: 6
Author: Heather Frick

Use Cases and Deployment Scope

We use Vantiv to process payment for magazine subscriptions for our company. It is only used by that department. It allows customers to easily pay with any of the 4 major credit cards, and they are easily compiled into one, easy to read report for me to keep track of. I also appreciate the monthly billing statement they produce for the credit card charges.

Pros and Cons

Great reports
Accepts all 4 major credit cards
Easy to read billing statement

Better customer service
Roll the monthly service fee into the monthly billing
Better communication with account reps

Return on Investment

Increased subscription sales
Increased visibility for our magazine
Decreased ability to maintain accurate reporting due to recent merge

Alternatives Considered

Square, Stripe, iATS Payments and Worldpay

We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.

Other Software Used

QuickBooks Online, Dropbox Business, iATS Payments, Stripe, Bento for Business, Google Drive, Square POS

Likelihood to Recommend

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

Users and Roles

5 - Business Manager, Bookkeeper and Accounting Manager, Subscription and Fulfillment Manager, Development Manager, Development Assistant

Support Headcount Required

2 - Read reports, maintain contact with fulfillment centers, update QuickBooks and bank to make sure reports are accurate

Business Processes Supported

Receiving payment
Accurate reporting
Giving refunds

Innovative Uses

Monthly reporting
Seeing all daily transactions
Giving refunds

Likelihood to Renew

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Vantiv/WorldPay

Software Version

Overall Satisfaction with Worldpay