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Great product without limits
Updated October 29, 2021

Great product without limits

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Varicent Incentive Compensation Management

Varicent Incentive Compensation Management is used to calculate commissions to different populations: internal network but also external companies that bring business. The idea is to use ICM as the single source of truth regarding how commissions are calculated. It also allows [managing] the entire lifecycle of the commissions, from the receiving of financial movements to the calculation, the payment in [the] accounting system, and the edition of statements.
  • Calculate commissions
  • Keep track of the history of the calculation for legal purpose
  • Restitution of the data for front end users
  • Flexibility of the tool that allows us to do pretty much everything we can
  • Frequent new release of the tool that brings enhancements, new features
  • Complete admin functionalities
  • Reports are still quite rigid
  • Reports are not very user friendly
  • Some features in the admin are not well optimized (browsing [through] components, searching for dependencies)
  • Improved time to market for new functionalities
  • [Improved] reporting for front end users
  • Improved financial cycles with less defects that leads to a greater payee's satisfaction
Varicent Incentive Compensation Management interfaces are improved quite often. Ergonomy is improved as well. This results in a better understanding and usage of the tool by back-end users. The tool is also API enabled, which is great when thinking of the implementation of special technical needs. [Debugging] is easier and done faster. From the front end POV, the results are reachable easier and faster. Browsing through the different reports is more intuitive.
Support is always on our side to help [to] solve issues/finding [a] solution [to] particular needs. The support is available 24/7 and [provides] good technical analysis. The support is also listening to what customers and users [want.] New releases are issued every [month] and provide better stability, new features, and enhancements to the tool.
Varicent Incentive Compensation Management is a tool that allows [users] to implement the specific rules applying to the business, [without] any technical constraints from the tool. The reports would, however, need to be a little bit less rigid and add more controls regarding what has been entered by users.
No other evaluation

Do you think Varicent delivers good value for the price?

Yes

Are you happy with Varicent's feature set?

Yes

Did Varicent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Varicent go as expected?

I wasn't involved with the implementation phase

Would you buy Varicent again?

Yes

Atlassian JIRA Align (formerly AgileCraft)
From financial movements integration to the restitution, it's easy to monitor and track the lifecycle of commissions and the calculations that took place. The tool allows to automatically notify some users in some defined scenarios to gain efficiency, control, and risk management. The tool is easy to set up and allows to decrease the time to market for new functionalities or implement new change requests.

Varicent Feature Ratings

Sales ICM
7.6
Sales compensation plan creation
7
Complex sales crediting
8
Sales compensation process automation
8
Incentive auditing/regulation compliance
8
Sales compensation dashboards & forecasting
8
Incentive modeling
8
Agile incentive strategy
8
ICM mobile visibility
6

Using Varicent Incentive Compensation Management

20 - The final users are providing service to the business facilitator, make sure they are paid with the correct amount of commissions and in time.
7 - People are mostly it persons, with engineering degree in computer science. They have data analysts skills and should be able to develop sql queries.
  • Payment in time
  • Availability of data and elements of calculation
  • Tracability of the data
  • Connexion through any device (smartphone, computer)
  • SaaS application that can be reached anytime from any device
  • Better restitution of the data
Easy to use application, with a complete set of features. The application is often updated to provide new functionnalities. Support is effective.

Evaluating Varicent Incentive Compensation Management and Competitors

  • Product Features
  • Product Usability
I was not part of the selection process.
I was not part of the selection process.

Varicent Incentive Compensation Management Implementation

N/A
  • Third-party professional services
IBM Consulting
Change management was minimal
  • Migration from an environment to another one is cumbersome
  • Setting processes up in the scheduler is not that user friendly and time consuming

Varicent Incentive Compensation Management Support

Provide quick feedback, with most the time a great level of expertise and advises.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
I dont know
Yes - Yes, quickly and with the expertise required.

Using Varicent Incentive Compensation Management

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Lots to learn
  • Managing tables and browsing the model
  • Access the audit
  • Development of report is now less time consuming
  • Scheduler
  • Web Reports are still rigids
Yes - The interface works well from every devices i had a chance to use, even if it is quiet hard to use the app on smartphone.