We are very happy with the functionality, reliability and cost of our Veeam solution
August 11, 2021

We are very happy with the functionality, reliability and cost of our Veeam solution

Peter Milford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Backup for Microsoft Office 365

We use Veeam Backup for Microsoft Office 365 to manage the backups of our company wide 365 infrastructure. This is email, Teams, SharePoint and related files and identities. We were looking for a solution that would give us full coverage for this environment. Our main concerns included accidental deletion, data failures, ransomware and the ability to recover files deleted outside of M365 data retention windows. The last being the most common use case where requests for information in prior employee files or accidentally deleted files from "a long time ago".
  • Once it is set up, it runs without intervention necessary
  • The ability to backup the cloud to the cloud is important
  • Their support has been great on getting setup and any issues
  • Their setup documentation lacks quickstart guides and are overly complex - mainly because of the breadth of options available.
  • No cloud management console
  • Replacing our Baracuda solution with Veeam saved us over 60% in backup costs even with purchasing backup server hardware
  • This is a software solution only so the type of hardware, storage solution and cloud storage costs will change the cost of the overall solution
  • We prefer the ability to purchase and scale our own hardware over being vendor locked in an appliance
Our continued migration to Office 365 meant that our current backup solutions did not have the coverage we needed. We were moving large chunks of files and knowledge to the cloud and relying only on Microsoft's retention solutions. On-prem we had long term backup solutions in place and needed this same coverage for our cloud files. We were already using Veeam for our on-prem backups so using their O365 solution was an easy decision even though it is a relatively new product for them as we were familiar with their support and technology and the price of the solution is great.
Once you have it set up and running it is reliable and great. Because of the plethora of configuration, storage and cloud options, the interface can be a bit confusing especially if you do not work in the software that often. They do have a large amount of documentation and their support is great, but just clicking around is not likely to get you where you need to be.
We are now able to store long term backups. This has actually resolved part of our offboarding processes where we are not concerned with exporting M365 user emails to local storage (which is not a simple export with M365) and removing the user. We no longer worry about if they may have had a shared file that will be lost if we delete and won't be noticed past retention period. This has allowed us to keep clean our AAD and M365 environments without a bunch of disabled accounts and shared mailboxes.
We have used both the restore to Office 365 and restore locally. Both have worked as expected and the flexibility is a must.
There is a lot to be said about having such a powerful suite of apps for both local backups and to manage the backup and recovery for our entire Microsoft Office 365 suite. With the amount of development being done by the Veeam Team and the functionality available at a price point that is far better than the other solutions out there, we have no doubt we will be using Veeam solutions for the long term. They are very clear on upcoming releases and what features we can expect which is important in a rapidly changing atmosphere like M365. This is a major part in our continued movement toward cloud first infrastructure for our company.
Barracuda seemed like a workable solution, but for the price we were very happy to work with Veeam.
They have quickly helped me resolve any issues I had with the setup and minor backup issues until the system was working without hiccup. I have no complaints about their support.

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This works great for my Office 365 environment as it exists now. It works very well and after getting it set up properly I have not had any issues with backup or the small data recoveries we have done over the last 6 months. I am not sure how this would be managed in a purely cloud only environment where there is no on premises server to run the management solution without creating a hosted VM purely for managing and caching purposes.