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Top Notch Support
May 14, 2022

Top Notch Support

Steve Vosburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vena

We utilize Vena currently for the forecasting and budgeting process. We are looking to expand into month-end close procedures as well. Vena works very well for our purpose as it's in a tool we are very familiar with in excel.
  • Top Notch Support.
  • Quick Turnaround times to meet deadlines.
  • Familiar tool in using excel.
  • Single Sign On.
  • More connectors with lessor known ERPs.

Do you think Vena delivers good value for the price?

Yes

Are you happy with Vena's feature set?

Yes

Did Vena live up to sales and marketing promises?

Yes

Did implementation of Vena go as expected?

Yes

Would you buy Vena again?

Yes

  • Good ROI.
  • Limited impact on other departments.
  • Freed up time of current resources.
Vena support is top-notch. We are often a small fish in the ocean and Vena treats you as if you are their only client.
Not too much in this area to report. We were so far behind, just getting up to speed has helped us pivot to new types of reporting.
This was the only solution we considered.
This works very well with our current powerBI build. This updates regularly and without much lift.

Vena Feature Ratings

10.0
Long-term financial planning
10
Financial budgeting
10
Forecasting
10
Scenario modeling
10
Management reporting
10
10.0
Financial data consolidation
10
Journal entries and reports
10
Multi-currency management
10
Intercompany Eliminations
10
Minority Ownership
10
Local and consolidated reporting
10
Detailed Audit Trails
10
10.0
Financial Statement Reporting
10
Management Reporting
10
Excel-based Reporting
10
Automated board and financial reporting
10
XBRL support for regulatory filing
10
10.0
Personalized dashboards
10
Color-coded scorecards
10
KPIs
10
Cost and profitability analysis
10
Key Performance Indicator setting
10
Benchmarking with external data
10
10.0
Flat file integration
10
Excel data integration
10
Direct links to 3rd-party data sources
10
10.0
Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
10
10.0
Drill-down analysis
10
Formatting capabilities
10
Integration with R or other statistical packages
10
Report sharing and collaboration
10
10.0
Publish to Web
10
Publish to PDF
10
Report Versioning
10
Report Delivery Scheduling
10
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
Predictive Analytics
10
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
10
10.0
Responsive Design for Web Access
10
Dashboard / Report / Visualization Interactivity on Mobile
10

Vena Solutions Attributes

Top-notch support. Fast response times to help meet deadlines.
You mostly work in excel which we all know and love. It works very well.

Using Vena

5 - Operations, Transportation, Finance, Sales
2 - Ops, Transportations, Finance.
  • Revenue Consolidations.
  • Budget
  • Sales
We are currently evaluating if this is the best solution for us at the moment.

Evaluating Vena and Competitors

  • Price
  • Product Features
The price point was the best in class. Support is timely and helps us meet deadlines.
No Change. We are happy with the product.

Vena Implementation

The project manager needs to be incredibly detailed.
  • Don't know

Vena Training

  • Online Training
  • In-Person Training
  • No Training
This was very easy for us and did not take a lot of questions or effort on our end.
The online training was effective, it would be nice to see a more personalized solution. I understand the training is tailored for all industries, but it would be nice to see industry-specific use cases.
We did not use this approach we used the vena portal to learn the best we could.

Configuring Vena

No complaints. The system is highly customizable and fixes our use case as an organization.
Ask to see other setups and use as many prebuilt templates as you can. Every business has its way but using existing templates saves a lot of setup time and can be customized after they are already built.
I don't have any additional configuration concerns. The product works as advertised.

Vena Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
We did not. The product was already pretty pricey, It was not in our ROI to get premium support.
We consistently have the best product support. Frank and Team are always timely and work hard to find us the best solution. If nothing else, this alone will keep us with Vena.

Using Vena

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Support
  • Data mapping.
  • Sales planning.
Yes, but I don't use it

Vena Reliability

We have a fairly complex revenue model that we haven't been able to integrate into any other platform. Being able to bring this in and allow it to grow with us is an important step in our continued success.
This cloud-based system is available 24/7 and support is very timely compared to other products/vendors of this size.
Pages load quickly. We did upgrade hardware to allow us to work with Larger consolidated data sets.

Integrating Vena

The ETL tool literally took minutes and was configured in a way that did not create waves in our setup.
  • Quickbooks
The ETL tool was very easy to use and integrated seamlessly.
Use an outside project management firm if nessicary. You can drag out your integration much longer than nessisary if you are not on time and timely.

Relationship with Vena Solutions

No complaints here. Expectations were outlined and clear and they delivered on those.
Setup was easy. Any concerns were addressed timely.

Upgrading Vena

  • These upgrades happen without our input which is nice.
  • Not sure.
  • 365 integration will be interesting.