BE CAREFUL - A trial can set you back $19
December 08, 2021

BE CAREFUL - A trial can set you back $19

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Venngage

There were several colorful templates organized by topic—a good product for attention-grabbing cover pages and graphics.
  • Attention-grabbing graphics
  • Bright colors
  • Interesting ways to display basic information
  • On closer inspection, many templates were the same.
  • I also found it a little difficult to edit for my purposes, which included being able to show more detailed analysis, for example, placing excel data in the file.
  • If you want to download in an editable manner, such as into Powerpoint, which is currently offered in beta production, you had to upgrade beyond the $19 charge to a more costly business plan.
  • There were constant email bots asking me to upgrade. I then went to cancel the subscription and the refund has been refused, after three emails explaining my situation.
  • I understand Venngage wishes to grow its business, but refusing refunds is not the way to do it. They should be trying to develop fans, not frustrated business people exploring this new product. I believe the Customer Service personnel should be empowered to do the right thing. If this poor customer service had not happened, I would have tapped this product from time to time for catch graphics. Now instead, I am steering clear and using products such as Canva
  • It was frustrating to be required to purchase a full month, not be able to download into PowerPoint and edit, and not be given a refund.
I prefer Canva. It has a greater number of free options, more flexible pricing, and a great printing package.

Do you think Venngage delivers good value for the price?

No

Are you happy with Venngage's feature set?

No

Did Venngage live up to sales and marketing promises?

No

Did implementation of Venngage go as expected?

No

Would you buy Venngage again?

No

On closer inspection, many templates were the same. I also found it a little difficult to edit for my purposes, which included being able to show more detailed analysis, for example, placing excel data in the file. Further, if you wanted to download in an editable manner, such as into Powerpoint which is offered in beta production, you had to upgrade beyond the $19 charge to a more costly business plan. Further, there were constant email bots asking me to upgrade. I then went to cancel the subscription and the refund has been refused, after three emails explaining my situation. I understand Venngage wishes to grow its business, but this is not the way to do it. They should be trying to develop fans, not frustrated business people exploring this new product. I believe the Customer Service personnel should be empowered to do the right thing. If this poor customer service had not happened, I would have tapped this product from time to time for catch graphics. Now instead, I am steering clear and using products such as Canva