Love the new Quality Bot ask a question format.
September 10, 2025

Love the new Quality Bot ask a question format.

Tony Leadbeater | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Automated Quality Management

Currently we have a full AQM suite running on our products. We are in the process of rebuilding our Quality Bot using the new technology we recently received back in June, and will be rolling that our organizationally by the end of the year.

Pros

  • Effective and Efficient Insights in Real Time
  • Ask a Question has been a blessing for the builders!

Cons

  • Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning.
  • Currently quality today is being done at the human level, we are moving to full automation.
  • Our Quality analysts have more time to perform more detailed and advanced work now that we are transitioning into this space.
Easy to use, easy to build. Love the new Quality Bot ask a question format.

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

Yes

Did implementation of Verint Automated Quality Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Automated Quality Management again?

Yes

Our customer experience quality program can almost entirely fit into the AQM model. Easy to setup and deliver.

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