Verint Community - Developer Experience
September 14, 2022
Verint Community - Developer Experience
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community (Telligent)
We use the community platform for our communities for three segments - Education, PRO & Gaming. It allows us to implement out-of-the-box functionalities to engage with our customers in a more closed approach.
- Verint Community supports applications like forums, blogs, and ideas that are robust and easy to use. It is one of the key requirements for any community
- The community platform has various features to engage with users and users engaging with each other, like a social network
- Support for multiple languages, especially users who are not logged in. Currently, it's always in English, and only if the browser language is changed, then the language can be different, which is not optimal.
- User interface is very poor. We need to create multiple new UI to fix these issues.
- Live chat functionality is very dated and not usable.
- Verint Community (Telligent) supports applications like forums, blogs, and ideas that are robust and easy to use. It is one of the key requirements for any community. This is particularly useful for our company to engage better with the audience.
- Social networking features are extremely important for us so that members spend more time in the community and learn more about our products.
- It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
- We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
- We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
Do you think Verint Community delivers good value for the price?
No
Are you happy with Verint Community's feature set?
No
Did Verint Community live up to sales and marketing promises?
No
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
No