Verint Community (Telligent) is perfect for our needs
Updated March 21, 2023
Verint Community (Telligent) is perfect for our needs
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community
I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
- It is a highly configurable system
- Rolling out changes is super easy and quick
- Has a lot of feature depth (including integrating with other systems)
- Make it easier to customize widget UI - without requiring extensive coding experience
- Provide templates for Community homepages that are simple and have great UX
- Make it easy to change the theme
- Groups
- Role-based member assignment
- Forums and threads
- Ideation
- Some customizations
- Call deflection
- Support documentation
- Peer groups for our users
Better configurability, out-of-the-box experience and performance
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes
Using Verint Community
Community managers, Product management, customer service reps, sales and account management
3 - Community managers
Product managers
Product managers
- Collecting product feedback
- Customer support
- customer relationship
- Internal tool to collect ideas
- Call deflection
- increase NPS
- sharing product feature updates
- running training webinars
- AMAs
Evaluating Verint Community and Competitors
Yes - IBM Tibbr
- Product Features
- Product Usability
Verint Community Implementation
- Third-party professional services
SocialEdge Consulting LLC
Change management was a big part of the implementation and was well-handled
- Sign up flow integration with in-house authentication system
- User migration
Verint Community Training
- No Training
yes. Easy to learn with the available documentation
Configuring Verint Community
Yes - we have customized the interface extensively - we have applied our own theme, developed new widgets and new automations and extensions. it depends on the customization and each customization has varying levels of difficulty to execute.
Some - we have added small pieces of custom code - Automation and extensions
Verint Community Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have a support package
Yes - Yes it was resolved in a timely fashion. The support person was knowledgeable.
Frequently. We have a product environment with them and when we see a need to deployment something asap, Verint support is quick to help us.
Using Verint Community
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- widgets and layouts
- Widget configuration
- reports
- member management
- automation
- custom reports
- creating complex groups with multiple sub-groups - no way to copy group config to another group
Yes, but I don't use it
Verint Community Reliability
Integrating Verint Community
- Aha!
- Pendo
- Single Signon
- API (e.g. SOAP or REST)
Webhooks
Plan, pilot and then implement slowly.
Relationship with Verint
Pricing, acceptance criteria and warranty.
Ensure your requirements are clear before you approach the vendor
Upgrading Verint Community
- new features
- bug resolution
- performance
- same as earlier answer