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Good place to start. bad for reporting and customization
September 19, 2022

Good place to start. bad for reporting and customization

jorge carrasco | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community (Telligent)

We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
  • Notifications
  • Role assignment
  • Automated moderation/integration with Akismet
  • SEO
  • Moderation interface
  • Out of box customization
  • Better admin interface
  • Q&A
  • Blog posting
  • It adds a new layer of support for our customers
  • Helps with overall satisfaction from our customers
Early to tell, we are beginning to review it as a new option.

Do you think Verint Community delivers good value for the price?

No

Are you happy with Verint Community's feature set?

No

Did Verint Community live up to sales and marketing promises?

No

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

No

It is a good "basic" platform but lacks 2-way communication with Akismet, which does not allow the system to learn what needs to be moderated or not and adapt to new ways of spam detection and blocking. Problems with SEO metadata; it adds information on it's own instead of letting the expert add only the information it actually wants to send - restricting character input to 65 characters. The system adds all the rest without any chance of removing what it adds. I feel it is frustrating.

Works great with Q&A and discussions but, when moderating one response, it actually breaks the navigation and you have to go back to the main page in order to resume navigation. The old versions had a notification telling customers that the page was under review when there was a moderation action. Now it shows the only page as a 404 error "you ran into a bump on the internet", in my opinion, it's not good.