Verint Community - A worthy platform with small hiccups
December 14, 2022
Verint Community - A worthy platform with small hiccups
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community (Telligent)
We use Verint Community (Telligent) for our three communities: business, education & gaming. We mainly use it for engaging with our customers and expanding our e-commerce customer engagement.
- Interaction with customers using social media tools
- Applications like blog post, forums & events which help in keeping the communities active and engaging
- Ability to expand and promote our e-commerce business with users in a segment level
- Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
- User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
- Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
- They could build a mobile application as well other than the website for much better collaboration and ease of use.
- Having the ability to engage with customers and keeping them updated with new products and features using Forum applications
- Communities help in understanding the customer more better and building more better products and solutions as per their needs which is helpful via the verint communities user interaction feature
- Verint Communities has the ability to host events and giveaways which help in gaining huge user count for big events & awareness campaigns
- Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
- We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
- Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes