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Verizon Connect - Useful tools, but definitely a product of a major cellular company.
June 24, 2019

Verizon Connect - Useful tools, but definitely a product of a major cellular company.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verizon Connect

We currently use Verizon Connect for very limited purposes. Our primary use is monitoring temperatures inside food delivery vehicles. This allows us to accurately track food product temperatures through production, storage, transport, storage, and dispense. Without this we would be lacking important compliance information, but more importantly, we would have a significant blind spot in food safety.
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
  • Web Interface - For some time, the web interface of Verizon Connect has failed to load.
  • Ownership change - We started using Telogis a couple years ago, soon after it became Verizon Connect. It makes sense a carrier would want to leverage this type of service since it requires data plans, but it has caused the product we contractually purchased to change after we signed.
  • End to end food safety - We are now able to see the storage temperature of food products from our production facility, to transit, to remote locations.
  • Vehicle visibility - Verizon Connect allows us to see if any of our vehicles has gone off course or stopped unexpectedly, which increases employee safety.
When we started using Telogis (before it became Verizon Connect), it seemed to be a rare service that provided mobile temperature monitoring that was not affiliated with a major cell carrier. While it meets the basic needs we have for it, it feels more like a cellular service salesperson. Most of the additional features amount to surveillance of employees, which we are not interested in.
Verizon Connect does provide the service we want, which is monitoring temperatures of food products in delivery vehicles. Temperature tracking in our facilities is easy since we have stationary networks and coolers, but moving vehicles provides a different challenge. Since we started using Telogis (before it became Verizon Connect), we have been able to keep track of these temperatures.
Aside from this, Verizon Connect feels like many other bloated poorly designed business services. It does what it says, but design gets in the way of usability and the whole thing feels like it's built to sell you higher levels of service.