Verizon Connect holding us hostage and won't provide any service.
March 15, 2022
Verizon Connect holding us hostage and won't provide any service.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verizon Connect
Used this service and it was amazing until it was purchased by Verizon Connect. Since then the Service has been nonexistent, GPS units stopped working over a month ago, unable to get service techs to install repair units. Basically paying for no service. All my trucks say they have been stopped for 30 days or more. Decided we could no longer deal with the lack of support and this type of service, especially at the rates we are paying, so we sent a letter to cancel the service due to lack of service on their end. They sent us a letter saying we had to pay a 7000.00 buy out! Unbelievable, units don't work but need to pay 7k to cancel the service after being with the company for over 10 years. Very classy Verizon!
- Wish I could
- But There is nothing I can put here
- No service, no customer service, Horrible Company
- Treat client better
- Provide the service client is paying for
- Don't hold them hostage for money when they have been with you for years and years AND you are no longer providing any service.
- When it worked it saved my company thousands of dollars in service routes and payroll verifications.
Do you think Verizon Connect delivers good value for the price?
No
Are you happy with Verizon Connect's feature set?
No
Did Verizon Connect live up to sales and marketing promises?
No
Did implementation of Verizon Connect go as expected?
Yes
Would you buy Verizon Connect again?
No