Vertex - your tool for complex scenarios and a huge catalogue
January 14, 2022
Vertex - your tool for complex scenarios and a huge catalogue
Score 8 out of 10
Vetted Review
Verified User
Software Version
Vertex Indirect Tax O Series
Overall Satisfaction with Vertex
My organization uses Vertex for sales transactions both online and in brick and mortar. We do have a huge variety of SKUs and multiple product classes that need to be mapped properly to allow the correct taxation of our product. We do use the engine to provide us with use and sales tax for both US and Canadian transactions.
- Testing transactions.
- Tax break down.
- Easy access to XMLs (input and output) of transactions.
- Some changes to become active need a refresh of the account provided by the support.
- Vertex should be more on top of tax changes, sometimes they are late on applying them in the system.
- Vertex is supporting 10 Ecom sites and 30 stores for my company.
- Ease-of-Use
Once the platform is set up it doesn't require maintenance. Little adjustments for product additions or feature additions like freight charges, shopping bags, garments alterations, etc.. are easy to implement. Activating/Deactivating taxation by State/City/District etc.. is a matter of a click. If you are running events in a nexus state you can easily activate them for your purposes. Any activation can be controlled by preset expiration date so that you won't forget to deactivate it.
Do you think Vertex delivers good value for the price?
Yes
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
Yes
Did implementation of Vertex go as expected?
Yes
Would you buy Vertex again?
Yes