Vertex Rocks
October 29, 2019
Vertex Rocks
Score 7 out of 10
Vetted Review
Verified User
Software Version
Vertex Cloud Indirect Tax
Overall Satisfaction with Vertex
Vertex is being used across the United States entities to calculate accurate sales tax liabilities in real-time. Being in a complex environment where 90% of our sales are tax exempt, we need to ensure that we are taxing the correct products for customers. Vertex has helped us efficiently manage a previously manual process and provide more data to analyze results.
- Provides a detailed tax matrix that helps properly categorize products.
- Allows the flexibility that is required for our cumbersome business.
- Automates the tax calculation process in real-time to ensure our tax return filings are accurate.
- We would like to see a matrix that will help us better categorize our beer and wine ingredients.
- There are invoices that have a disconnect between our ERP, Microsoft Dynamics, and Vertex. We are hopeful that an updated version will minimize these instances.
- Ability to defend our financial statements in not recognizing a reserve due to having Vertex implemented to accurately calculate sales tax.
- The ability to quickly analyze real-time data to make sound decisions related to sales tax.
- Being able to gain comfort that we are charging customers the correct sales tax.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
The single most important factor in our decision to implement Vertex Cloud was the flexibility the product gave us in categorizing our different products. We have a very unique business in that we need to comply with specific states brewing guides (i.e. California). Vertex allowed us to quickly and accurately comply with these guidelines.
We evaluated Avalara, ONESOURCE, and Vertex. The reason we chose Vertex are as follows: 1) the demo provided was much better than that of the competitors; 2) the flexibility required to accurately compute sales tax in our complex business environment was best suited by Vertex; 3) ease of configurability was much better with Vertex.
- We have been able to assess taxable sales by state. We had no method of analyzing this data prior to implementing Vertex.
- We have found better methods of billing customers.
- We have been able to better identify which customers are wholesalers versus manufacturers. We didn't have the ability to identify customers prior to implementing Vertex.
Throughout the implementation, Vertex provided us with step-by-step support to implement Vertex Cloud in less than 3 months. This was crucial in being able to support going live on a new ERP and having a seamless transition. The support team was available on-demand and held weekly meetings to ensure we were meeting specific deadlines.
- Microsoft Dynamics D365