Vertex at a glance
Updated December 28, 2022
Vertex at a glance
Score 8 out of 10
Vetted Review
Verified User
Software Version
Vertex Indirect Tax O Series
Overall Satisfaction with Vertex
Vertex O is being used in the US and Canada for both sales and purchases. It is not used globally. We use it for sales, purchases and exemption certificates.
- Rates for sales.
- Allows multiple flex fields to help correctly determine taxability.
- Updates the tax rules when the change in a state.
- A trusted vendor doesn't work the best.
- We have an issue with the tax drivers, for us, it is material groups and that isn't always taxed in the same manner across states.
- Vertex does not have the best global platform yet, needs to improve LAO, especially Brazil capability.
- To date, the ECM has helped us avoid audit assessments in various states because we now have all the certificates.
- Too early to know about the purchasing side since we have only had O Series for 1.5 years and not been audited for that period.
- Tax content support
- Tax accuracy
On our tax team it is critical to accurately tax both sales and purchases. Must better to tax on the front end and avoid interest and penalty during audits.
- Product Features
- Prior Experience with the Product
We have used Vertex Q previously so we are familiar with the company and know their reputation.
Vertex seemed to be better for manufacturing.
- We are using it to tax the inventory at consumption.
Vertex is working with the team to understand how the accelerator works.
Do you think Vertex delivers good value for the price?
Yes
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
Yes
Did implementation of Vertex go as expected?
Yes
Would you buy Vertex again?
Yes
Vertex Feature Ratings
Using Vertex
3 - Transactional tax team is the only team that uses the software, but it touches all sales and purchase made by our company.
3 - It support team, mainly used to push updates
- Adds geo codes to vendors
- Rates for sales tax on customer invoices
- rates and rules for tax on purchases
- houses exemption certificates
- globally for VAT tax in our other regions
- accelerator tools to perform compliance
Evaluating Vertex and Competitors
Vertex Implementation
- Third-party professional services
Ryan
Change management was a small part of the implementation and was well-handled - Communication and testing are the biggest things to focus on during implementation.
- getting representation from all the different workstream to perform testing
- finding master data to use in the testing for all the different regions, development and quality.
Vertex Training
- No Training
Training would be beneficial especially if you are a first time user.
Configuring Vertex
It is must easier to use Vertex without special configuration, but unless your master data is very detailed that will probably be unavoidable
No - we have not done any customization to the interface
Yes - we have added extensive custom code - All of the custom code had to be added by third party consultants.
the custom updates were driving by not having material groups with enough details, all too broad to attach rules to
Vertex Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we didn't feel premium support was needed or worth the price.
Using Vertex
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Lots to learn |
- adding exemption certificates to Vertex for sales
- looking up rate with an address
- transactional testing of changes added to Vertex
- tax overrides
- finding the taxability mapping inside Vertex
Vertex Reliability
Integrating Vertex
- SAP
yes, they support this integration.
- Single Signon
- ETL tools
Exemption certificate manager
Be sure to hire a third party to assist with the integration. We have used Ryan exclusively and been very happy with their teams and the results they have driven.
Relationship with Vertex Inc.
The negotiations with the vendor were mostly driven by procurement, but the tax team was responsible for negotiating the add-ons like accelerator and the exemption certificate manager. We also chose on-premise rather than cloud based.
Be sure you understand how the vendor works within your business. We prefer Vertex because of there strong tax strength with manufacturers. Ask for a list of other companies with the same footprint that uses their software.
Upgrading Vertex
- exemption certificate manager
- taxability mappings capability
- most precise geocodes
- more robust global tax engine
- better ability to handle Canada for US companies