Very configurable with a steep learning curve
Updated December 13, 2022
Very configurable with a steep learning curve
Score 8 out of 10
Vetted Review
Verified User
Software Version
Vertex Indirect Tax O Series
Overall Satisfaction with Vertex
It is used by the whole organization. It addresses our use of tax accruals and ensures tax is calculated properly by vendors. We use vertex with US use tax for purchase transactions.
- Detail of products.
- Detail of shipping locations.
- Hard to use.
- User message boards.
- Fewer hours spent on categorizing types of transactions.
- More time making adjusting entries.
- Tax content support
- Scalability
- Tax accuracy
The company as a whole wanted to leverage IT modernization in finance and wanted a platform that could integrate with Oracle Cloud.
- Product Features
- Product Reputation
We wanted a cloud to cloud-integrated solution to calculate and verify our sales/use taxes.
- Ability to integrate with our ERP system for journal entries and invoice approval (Oracle Cloud is our ERP, Vertex O on demand is our software).
- Automatically reverse voided transactions.
- Oracle Cloud
Do you think Vertex delivers good value for the price?
Not sure
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
Yes
Did implementation of Vertex go as expected?
No
Would you buy Vertex again?
Yes
Vertex Feature Ratings
Using Vertex
7 - Use Tax accounting, reporting and compliance
3 - The people that support Vertex have an accounting background and have knowledge about sales and use tax. They are aware of how the procurement process works and have a general knowledge of computer systems, including how to work with the Oracle Cloud.
- Oracle Integration
- Journal Entry
- Product Category/Procurement
- Tax Analysis
- Purchasing Recommendations for Software
Evaluating Vertex and Competitors
Vertex Implementation
- Third-party professional services
Deloitte
- Getting Procurement Department onboard
Vertex Training
- No Training
We did not have any official training from Vertex, but we attended the Vertex Exchange and had training from implementation consultants from Deloitte
Configuring Vertex
This was handled by the implementation team at Deloitte
No - we have not done any customization to the interface
No - we have not done any custom code
We did not configure or customize beyond the setup done by implementation consultants
Vertex Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
not sure
Yes - Yes, items were resolved quickly
Using Vertex
| Pros | Cons |
|---|---|
Well integrated Consistent | Unnecessarily complex Difficult to use Lots to learn |
- Automated Journals due to integration with Oracle
- Adding a new product category (this may be due to Oracle Cloud)
Vertex Reliability
Integrating Vertex
- Not Applicable
NA
None, NA
Relationship with Vertex Inc.
Communicate with vendor in detail as to what is required by the business. Bring those with knowledge in they systems and integration to the table.
Upgrading Vertex
- Do not know