Personalized approach with a few connection issues
June 29, 2020

Personalized approach with a few connection issues

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

We currently use Vidyard as a sales tool with prospective clients. It is a great tool to add a more personalized approach to client reach out. We send video messages to prospective clients as well as existing clients to create dialogue.

Pros

  • Direct exposure
  • Interactive
  • Good use of email exchanges
  • Personalized

Cons

  • Connection issues with reporting
  • Salesforce not always linking correctly
  • Tracking video opens has not always linked with Salesforce
  • Too soon to tell
  • Reporting issues
Integration with our Salesforce has not been great. We have had an issue with the reporting consistency when integrated with our Salesforce database.
Support has been responsive, but connection issues have persisted.
I have not evaluated a similar company to Vidyard.
The world is moving to a more digital existence and this allows for a personal touch to be added to email communication. Vidyard has specifically helped with reach for our firm. It has allowed us when working properly to see how long someone watched the video to know how to follow-up with our client.

Comments

  • Gillian Wyatt | TrustRadius Reviewer
    Gillian Wyatt
    (Vendor Representative) commented 5 years ago
    Hi there, thank you for the review! Happy to hear we are helping your sales team humanize their sales process. If you are having some issues with connectivity between us and Salesforce, feel free to reach out to support@vidyard.com, we are more than happy to take a look and help get you sorted!

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