Overall Satisfaction with Viewpoint Spectrum
Spectrum was purchased by our organization in 2013. It was purchased to alleviate the cumbersome nature of a green screen legacy system. It was also purchased as a means to eliminate double entry as we have a service department and larger commercial division. It helped us do everything all in one system where everyone could access it. Mainly the biggest win for us is the double-entry.
- Job Costing - It has various reports that break down the jobs in many ways.
- Document Imaging - It has the ability to store documents for every module.
- Service Tech - Our techs get very frustrated using this module. It doesn't work a lot of the time or is slow. Could use some major updating.
- User Interface - The user interface has not been updated in 6 years. There are a lot of clicks to get where you need to be. It would be nice if it was more user-friendly and intuitive.
- Double Entry - We spend less time double entering wit the use of PTE and Work Order module.
- Service Tech is a major heartburn area for us as we'd really like to get more efficient in the field with work order and time but the app just isn't there yet and the browser version is a toss up on any given day as to what will happen when trying to enter stuff.
- Foundation Software and ComputerEase Construction Software
I have only evaluated the products. I chose Spectrum because it was (at the time) relatively inexpensive or on par with the others and seemed like the best option that fits our business model. It has not proven to be very costly for what we are getting in my opinion and nothing has really changed substantially in 7 years, other than being acquired and having big conferences.