Great choice for a construction and service company.
January 20, 2023
Great choice for a construction and service company.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Viewpoint Spectrum
I use Spectrum across all departments. We currently are using accounting, job cost, service contracts, work orders, and field tech. We wanted a solution that handles all our needs without having to buy a third-party bolt. We like that everyone has the ability to use the system that relates to their department, and we are able to lock them out of sensitive areas.
- Job Cost
- All in one product
- Info-Link
- Better dashboards
- Better documentation
- Better Customer Service
- Customer Service Issues are a negative
- Job Cost Analysis Screen is positive
- Easy to drill down into a job
We selected Viewpoint Spectrum because it allowed us to run our construction and projects department along with our service department all in one application. We are into year five with Viewpoint Spectrum and are still very pleased with our decision.
Do you think Viewpoint Spectrum delivers good value for the price?
Yes
Are you happy with Viewpoint Spectrum's feature set?
Yes
Did Viewpoint Spectrum live up to sales and marketing promises?
Yes
Did implementation of Viewpoint Spectrum go as expected?
Yes
Would you buy Viewpoint Spectrum again?
Yes
Viewpoint Spectrum Feature Ratings
Using Viewpoint Spectrum
25 - Accounting, Project Management, Finance, Service
25 - Computer Literate. Understand processes and are able to follow them.
- Payroll
- Job Cost
- Service
- Info-Link
- Ability To Link to other modules
- Sales
- Quotes
Evaluating Viewpoint Spectrum and Competitors
Yes - We replaced StarBuilder which we had for over 15 years.
- Product Features
- Product Usability
It was important to us to have a single system to handle our construction and service needs.
Spend more time testing the service side of the product.
Viewpoint Spectrum Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Amount of time required.
- Picking go live date related to payroll.
Viewpoint Spectrum Training
Viewpoint Spectrum Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times |
No, not sure we should be required to pay for premium support.
Using Viewpoint Spectrum
Pros | Cons |
---|---|
Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Job Cost
- Running Reports
- Inqueries
- Inventory
- Job Entry
- User Defined Fields