Vimeo Review
May 09, 2018

Vimeo Review

Chris Hecox | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vimeo Pro

I used Vimeo Pro for uploading and presenting videos to clients. Vimeo was a simple way to share links to our work as well as keep videos password protected for clients. It was the main method of providing access to our videos.
  • Vimeo is an easy way to provide links for clients to access the videos we've produced for them. Links are as simple as any web link. You can make a video private and password protect it, unlist it, ensure only specific Vimeo users can see a video, etc.
  • Videos can be presented as private review links, which would allow for private feedback and a customized interface for clients.
  • Videos can be highly customized in terms of what UI will be displayed on a video (i.e. play button, share button, related videos, etc.) which means a producer will never have issues with clients being able to dig into the producer's video catalog, or can make the interface focused solely on the video itself without distraction.
  • It's 2018 and streaming shouldn't be complicated. Unfortunately, despite accessing Vimeo from many locations (home computer, office, mobile, client's offices) Vimeo has continued to prove its total incompetence. I'm not sure if this is a hosting problem with Vimeo servers or if they just hate the few cities I've lived in. Video streaming can be easy with Vimeo, but I would never ever call it consistent. In most cases, when presented with a video link not related to work, I'll try to find the video elsewhere.
  • Because I haven't used Vimeo's revision system for close to 8 months at the time of this writing, Vimeo might have made changes, so keep that in mind. Vimeo is completely outmatched by similar client feedback applications like Wipster and Frame.io. After using other services, I've completely sworn off Vimeo. I don't think it's viable any longer because giving clients the ability to leave frame-by-frame feedback is far superior to the old method of simply sending a link. Furthermore, I believe Vimeo either owns Wipster or deeply collaborates, but Wipster is fairly unreliable as well. It's as if everything Vimeo touches burns to the ground.
  • Vimeo has also found a way to mess up playlists and video collections. YouTube makes it easy for adding videos to specific playlists, but Vimeo includes collections and albums, which to this day I'm still unsure why I would pick one over the other. Adding videos to these features is flustering rather than helpful. We'd learn the system but because of privacy settings for some videos, a few videos would show up, while others wouldn't. Even after testing this in the office, we'd still have a multitude of issues when clients would return confused emails.
  • Vimeo made it more difficult to work with clients. This wasn't obvious until it was replaced by better applications.
  • VimeoPro is only slightly cheaper than similar plans from similar applications.
Wipster and Frame.io are two similar client review alternatives to Vimeo. These allow for easy customization of how to present your videos, organize them internally for ease of accessibility, and greatly document feedback from clients in a multitude of ways. Wipster isn't worth its salt. They've price-hiked users for no apparent reason and offer sort of useless features.

Frame.io is my preferred application. It's similarly priced, but fairer. It provides a slew of ways to interact with each frame of video, never has streaming issues, and doesn't feel convoluted.
Vimeo is useful only if you are uploading a personal portfolio for clients to see. Vimeo has a knack for being the professionals YouTube, which is unfortunate because it has proven its mediocrity time and time again.

If you are doing more than hosting a portfolio or a few neat videos you've created, like presenting videos for clients, you need to look elsewhere. Vimeo won't cut it any longer while there are far better options available.

Vimeo Feature Ratings

Lead generation
Not Rated
Video personalization
8
eCommerce
Not Rated
Support for advertisements
Not Rated
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
7
User management
6
Video link sharing
8
Internal video
8
External video
8
Player customization
9
Embedded videos
8
Video quality / Bandwidth controls
3
Mobile compatibility
3
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
7
Per video tracking
Not Rated
Video analytics dashboard
Not Rated
On-Demand video
Not Rated
Live streaming
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
7
Video library / File management
3
Video portal
3
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
8