Vista - 5 years in and counting
Updated July 08, 2015

Vista - 5 years in and counting

Susan Shaw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vista HRMS

Vista HRMS is our HR and Payroll system of record. When I first started, it was only our HR and Payroll departments that are using it. Now it is being used across the organization by implementing Self-Service where employees can go to view their paystubs, managers can do the employee performance reviews. In addition, I have made it the source of employee information in our desktop/web applications that we've written in-house
  • Vista HRMS is extremely configurable, from being able to update the webpages to adding additional columns in tables. No system is perfect right out of the box, but Visa HRMS gives us the tools to make it perfect.
  • Customer service is awesome. When I have a problem, they normally get back to me within a business day. If it's an emergency, they're there right away. Their reps do build a relationship with you
  • Updates to the system from Vista HRMS are very easy. They have a tool called VistaFresh that you use. You click a button and watch it spin. It handles everything from database updates to webpage updates
  • I think their interfaces could use some, I can't say improvement, but let us say robustness. Their interface mechanism lets you import or export data from the system. It seems to handle just about every datasource except Excel files, which my people live and die by. We don't want to have to convert Excel files, it makes the auditors take a second look and plus it's an extra step for some already very busy people.
  • More documentation. They have a very good technical resource, but I'd like to see a system user guide. There's many features, I just don't know what they do and having a user guide written for the end user would be very helpful. A lot of times, I receive this documentation after I have a problem and contact support.
  • They could do better capturing payroll history employer paid amounts. We have a home-grown way of doing it, but with ACA, we have found some new challenges with the way we're doing it. It would be nice if payroll processing would capture these amounts
  • Having to have a separate environment for Year End processing, it would be nice if we didn't have to have multiple production environments
  • Once you get the hang of customizing the product, enhancements can be done very quickly. You don't have to wait or spend a lot of money for enhancements that can be done easily
  • Payroll is pretty straightforward
  • Using the workflow functionality, a lot of manual steps can be automated
I wasn't around when other products were being evaluated. But I've been working with the system for almost 5 years now and I'm pretty happy with it (and I'm picky!) I think the biggest reason we picked it was because of how configurable it is as well as having the ability to have it in-house. It's important to us that we keep control of our data.
I wasn't here when the company chose the product

Using Vista HRMS

It's working well for us. Yes, we do have some challenges, but we're working through them. With all the time and money put in to this, why would we switch. Especially since we really haven't used this product to it's full potential, but that's many due to time challenges.