An excellent remote access tool.
July 28, 2017
An excellent remote access tool.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with VNC Connect
VNC Connect was being used to support other departments and remote users when IT support was required. Being able to view a user's screen in real-time was a huge advantage when troubleshooting a wide assortment of day to day problems. This would save time, money and the mental health of both parties.
- Remotely accessing workstations.
- It's lightweight and easy to navigate.
- Mobile access of other workstations allowed both parties to be away from the office and still get the IT support they needed.
- License requirements may not be ideal for some parties.
- VNC support hours aren't the best based on the requester's geographical location.
- Upgrading end users is a little clunky.
- Timely support for end users saving time for remote IT support agents.
- Lowering travel costs for IT support having to be on site to work on problems.
At the time of our switch to GoToAssist, we we seeking a solution that allowed admin access to workstations. GoToAssist met our requirements for this problem.